Media Komunikasi Digital PolisiKu: Pelayanan Publik Polri kepada Masyarakat
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Keywords:
application, cellular, ICT, Mobile Gov App
Abstract
Industrial Revolution 4.0 has changed human life. Humans become dependent on device connectivity, product digitisation and service and information access openness. This study discusses my Police application. National Police's first national online application. This application is the result of 26 online applications that were previously built separately by work units and territorial units within the National Police. My police are integrated to improve services for the people of Indonesia. This research is used to adapt and apply Information and Communication Technology to the Community in realizing digital-based community services. The method used is research, to get insights from the application, the way adaptation is done by POLRI personnel with the presence of the technology and how it is applied in implementing digital services to the community. The results obtained show that the Police of Baintelkam officers have not been able to adapt to the connectivity of SKCK services, data relating to blood and legality of the legality of community leaders. In addition, for Personnel Readiness, traffic, moderation facilities have not been evenly distributed, access to Online SIM access has not been established nationally. Meanwhile, only the Information Technology Division and Baharkam and Criminal Investigation Offices are ready with Police Post data and Emergency Call services, because of the back-office system from the center to the police station to assist with the operation and digitization of police services in my police.
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Barcelar de Lima, CC. (2017). m-Government: Limits and Possibilities for the Use of Mobile Apps as a Citizenship Tool in Brazil. ICEGOV New Delhi, AA, India. DOI: http://dx.doi.org/10.1145/3047273.3047383
Bătăgan, L. (2011) Smart cities and sustainability models. Informatica Economică 15(3), pp. 80–87.
Batty, M., Axhausen, K. W., Giannotti, F., Pozdnoukhov, A., Bazzani, A., Wachowicz, M., Ouzounis, G., Portugali, Y., et al. (2012). Smart cities of the www.witpress.com, ISSN 1743-3541 (on-line) WIT Transactions on Ecology and The Environment, Vol 210. 2016. WIT Press Sustainable Development and Planning VIII 429 future. The European Physical Journal Special Topics, 214(1), pp. 481– 518.
Deakin, M. . (2012). Intelligent cities as smart providers: CoPs as organizations for developing integrated models of eGovernment services. Innovation. The European Journal of Social Science Research. 25(2), pp. 115–135.
Freeman dan Hasnaoui. (2010). Information and Communication Technologies (ICT): A Tool to Implement and Drive Corporate Social Responsibility (CSR). Diakses 22 Mei 2018 dari https://hal.archives-ouvertes.fr.
Ganapati, S. (2015). Using Mobile Apps in Government. Washington DC: IBM Center for The Business of Government.
Gander, B., Lazenby, B., Duffett, C., Richards, G., Hoddenbagh, M., Kristmanson, M., Cohn, a. S. (2017). Ottawa: Rewards for a Smart City in a Global Innovation Economy. In T. V. Kumar, Smart Economy in Smart Cities (pp. 109-128). Singapore: Springer
Goel et.al. (2018). Mobile Applications Usability Parameters: Taking an Insight View. Springer Nature Singapore Pte Ltd. 2018 D.K. Mishra et al. (eds.), Information and Communication Technology for Sustainable Development, Lecture Notes in Networks and Systems 9.
Gustavsson et. al. (2016). Experiences of using information and communication technology within the first year after stroke-a grounded theory study, Disability and Rehabilitation. DOI: 10.1080/09638288.2016.1264012
Isagah, T., & Wimmer, d. A. (2017). Mobile Government Applications: Challenges and Needs for a Comprehensive Design Approach. ICEGOV', 423-432.
Johansson, D dan Karl Andersson. (2015). Mobile e-Services: State of the Art, Focus Areas,and Future Directions. International Journal of E-Services and Mobile Applications, 7(2), 1-24. https://www.diva-portal.org
Kleinhans, R., Van Ham, M. & Evans-Cowley, J. (2015). Using Social Media and Mobile Technologies to Foster Engagement and Self-Organization in Participatory Urban Planning and Neighbourhood Governance, Planning Practice & Research, 30:3, pp. 237–247.
Máchová, R., & Lněnička, M. (2015). Reframing E-Government Development Indices with Respect to New Trends in ICT. Review of Economic Perspectives, 383-411.
National Audit Office. (2011). Information and Communications Technology in government. Diakses 22 Mei 2018 dari https://www.nao.org.uk.
Nations, U. (2014). United Nations e-Government Survey 2014: E-Government for the Future We Want. New York: UN Publishing Section.
New, J., Castro, D., & Beckwith, M. (2017). How National Governments Can Help Smart Cities Succeed. Washington: Information Technology & Innovation Foundation.
OECD/International Telecommunication Union (2011), M-Government: Mobile Technologies for Responsive Governments and Connected Societies, OECD Publishing. doi: 10.1787/9789264118706-en.
Pauleen et.al. (2015). Making Sense of Mobile Technology: The Integration of Work and Private Life. Sage Open. 1-10. doi: 10.1177/2158244015583859
Polri. (2018). Aplikasi Polisiku. Retrieved from https://www.polri.go.id: https://www.polri.go.id/hubungi_polisiku.php
Susilo, D., & Putranto, T. D. (2018). Indonesian Youth on Social Media: Study on Content Analysis. Proceedings of the 2017 International Seminar on Social Science and Humanities Research (SSHR 2017). doi:10.2991/sshr-17.2018.15
Published
2018-11-04
How to Cite
, & . (2018). Media Komunikasi Digital PolisiKu: Pelayanan Publik Polri kepada Masyarakat. Jurnal Studi Komunikasi, 2(3), 382-402. https://doi.org/10.25139/jsk.v2i3.1174
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