PENGARUH CORPORATE IMAGE, TRUST, WORD OF MOUTH DAN COMMUNICATION MARKETING TERHADAP CUSTOMER SATISFACTION PADA PT. BANK NEGARA INDONESIA (PERSERO) CERME, GRESIK. Develop, [S. l.], v. 3, n. 1, p. 27–42, 2019. DOI: 10.25139/dev.v3i1.1526. Disponível em: https://ejournal.unitomo.ac.id/index.php/ep/article/view/1526. Acesso em: 17 jun. 2026.