https://ejournal.unitomo.ac.id/index.php/feb/issue/feed Sinergi : Jurnal Ilmiah Ilmu Manajemen 2023-01-16T16:49:38+07:00 sukesi sukesi@unitomo.ac.id Open Journal Systems <p><strong>SINERGI : Jurnal Ilmiah Ilmu Manajemen</strong>, issued by the Magister of Management Program in Economics and Business Faculty, University of DR Soetomo. Promote studies in management human resources and marketing field, strengthen science knowledge exchange with other institutions. Editors accept article submissions are written in English, which is writing a fresh and objective good of results of research and critical analysis in the field of business and management. <strong>SINERGI : Jurnal Ilmiah Ilmu Manajemen</strong> published twice a year in March and September.</p> <p><strong>SINERGI : Jurnal Ilmiah Ilmu Manajemen</strong> invites enthusiasts studies&nbsp; to contribute articles in accordance with scientific standards. Editors reserve the right to revise without changing the content and purpose of writing.</p> <p><span lang="id">Acces these articles, just click <a href="http://e-journal.unitomo.ac.id/index.php/feb/issue/archive" target="_blank" rel="noopener">ARCHIVES</a><br></span></p> <p>P-ISSN :&nbsp;<a href="http://u.lipi.go.id/1435971962" target="_blank" rel="noopener">2087-4987</a> &amp;nbsp &amp;nbsp E-ISSN :&nbsp;<a href="http://u.lipi.go.id/1484225550" target="_blank" rel="noopener">2549-0419</a></p> https://ejournal.unitomo.ac.id/index.php/feb/article/view/5705 Happier on The Job: A Pleasant Experience by Logistic Employee of Logistics Surabaya 2023-01-06T21:21:31+07:00 Bisma Arianto bismaarianto@unipasby.ac.id Siti Samsiyah sitisamsiyah@unipasby.ac.id Laila Arkadia larkadialaila99@gmail.com <p><strong>Abstract<em>.</em></strong> This is a quantitative study Happier on the job is the feeling and attitude of employees towards the work they are currently engaged in. APM Logistics firm of the Surabaya branch is a company in the field of services that provides package delivery, documents, moving, and warehousing services that were founded in 1990. This study to describe the level of&nbsp; satisfaction obtained by PT. APM Logistik Surabaya branch in terms of financial compensation, work discipline, and work loyalty. Respondents for this study used a sample of 60 employees. The instrument collected in data collection is a questionnaire consisting of 51 statement items that must be answered by the respondent. The data analysis used is assumption test, multiple linear regression, t test and F test. This study has some variables such as&nbsp; financial compensation, discipline and loyalty as independent variables; and job satisfaction as the dependent variable. This study concluded that&nbsp; financial compensation has got a positive and meaningful effect on employee job satisfaction, work discipline have got a positive and significant effect on job satisfaction, loyalty has a significant effect on job satisfaction. Meanwhile, financial compensation, work discipline, and work loyalty simultaneously have a effect on job satisfaction. The authors suggestion companies need to take notice to the provision of proper and fair financial compensation to their employees on their workload.&nbsp;</p> <p><strong>Keywords: </strong>compensation, discipline, loyalty, satisfaction, employees.</p> 2022-12-30T00:00:00+07:00 Copyright (c) 2022 Sinergi : Jurnal Ilmiah Ilmu Manajemen https://ejournal.unitomo.ac.id/index.php/feb/article/view/5737 The Influence of Work Discipline, Job Satisfaction and Work Motivation on Employee Performance in Development Institutions East Java Province Construction Services 2023-01-06T21:22:36+07:00 Awali Prasetya Hanif mazmbulpunyagawe@gmail.com Sri Utami Ady sri.utami@unitomo.ac.id <p><span id="page3R_mcid11" class="markedContent"><span dir="ltr" style="left: 191.033px; top: 379.44px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.946447);" role="presentation">The formulation of the problem in this study is how the influence of work discipline, job satisfaction</span><br role="presentation"><span dir="ltr" style="left: 120.04px; top: 398.44px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.945118);" role="presentation">and work motivation on the performance of East Java Province Construction Services employees (East Java</span> <span dir="ltr" style="left: 120.04px; top: 417.64px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.972293);" role="presentation">LPJK). This research is to identify and analyze the effect of work discipline, job satisfaction and employee </span><span dir="ltr" style="left: 120.04px; top: 436.89px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.930381);" role="presentation">motivation on employee performance. Meanwhile, the theory used in this study is the theory of work discipline,</span> <span dir="ltr" style="left: 120.04px; top: 456.09px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.906443);" role="presentation">job satisfaction theory, motivation theory and performance theory. Meanwhile, this research was conducted at the </span><span dir="ltr" style="left: 120.04px; top: 475.29px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.885208);" role="presentation">East Java LPJK. This type of descriptive-quantitative research uses the census method, where the entire population </span><span dir="ltr" style="left: 120.04px; top: 494.49px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.936972);" role="presentation">of 50 people is used as a sample in the study. The nature of the research is explanatory research. Testing the</span> <span dir="ltr" style="left: 120.04px; top: 513.49px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.909707);" role="presentation">hypothesis using multiple linear regression analysis using a confidence level of 95 percent.</span></span><span id="page3R_mcid12" class="markedContent"><br role="presentation"><span dir="ltr" style="left: 120.04px; top: 532.69px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.936229);" role="presentation">The results showed that the independent variables (work discipline, job satisfaction and employee motivation)</span> <span dir="ltr" style="left: 120.04px; top: 551.89px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.935015);" role="presentation">simultaneously had a significant and positive effect on employee performance at LPJK East Java. Meanwhile, </span><span dir="ltr" style="left: 120.04px; top: 571.09px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.947016);" role="presentation">partially each variable has a significant effect on employee performance. As for work discipline, it is the most</span> <span dir="ltr" style="left: 120.04px; top: 590.29px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.899884);" role="presentation">dominant factor influencing employee performance at the East Java LPJK, meaning that employee work discipline </span><span dir="ltr" style="left: 120.04px; top: 609.49px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.905784);" role="presentation">plays the most dominant role in determining employee performance at East Java LPJK. The results of hypothesis </span><span dir="ltr" style="left: 120.04px; top: 628.49px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.9131);" role="presentation">testing show that the coefficient of determination is 0.618, so in this case it shows that 61.8% of the independent</span><br role="presentation"><span dir="ltr" style="left: 120.04px; top: 647.69px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.960535);" role="presentation">variables (work discipline, job satisfaction and work motivation) can be explained in the dependent variable</span> <span dir="ltr" style="left: 120.04px; top: 666.89px; font-size: 16.6px; font-family: sans-serif; transform: scaleX(0.899335);" role="presentation">(employee performance) at LPJK East Java,</span></span></p> 2023-01-02T00:00:00+07:00 Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen https://ejournal.unitomo.ac.id/index.php/feb/article/view/5740 Analysis of The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as An Intervening Variable in Restaurants Hisana Fried Chicken Surabaya 2023-01-16T16:49:38+07:00 Satrio Sudarso satrio_sudarso@yahoo.com Susanto Sukiman susanto_ega@yahoo.com <p>Every entrepreneur in the culinary field is required to compete competitively in terms of improving product quality and managing price factors to be able to create consumer satisfaction which can affect loyalty. The research location was conducted at one of the Hisana Fried Chicken outlets in the Surabaya area. The criteria for the consumer sample are those who are over 17 years of age and also have at least become Hisana customers, with a minimum of 2 (two) previous purchases in the last 1 (one) month. The number of samples is 100 respondents. The statistical analysis calculation method uses the SPSS program in processing and evaluating the results of the questionnaire to test the quality of the data, while to process and evaluate the results of the path analysis test, hypothesis to evaluate the 'goodness of fit indices' model using the Structural Equation Modeling (SEM) method with the AMOS program. The results of data processing show (1) product quality has a positive and significant effect on consumer satisfaction (2) product quality has a positive and significant effect on consumer loyalty (3) price has a significant negative effect (opposite) on customer satisfaction (4) price has a significant effect negatively (contrary) to consumer loyalty (5) customer satisfaction is positive but does not have a significant effect on customer loyalty.</p> 2023-01-02T00:00:00+07:00 Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen https://ejournal.unitomo.ac.id/index.php/feb/article/view/5617 The Effect of The Board of Commissioners Structure on Dividend Policy : Study of The Non-Financial Family Firm in Indonesia Period 2017-2020 2023-01-16T13:21:37+07:00 Ayu Pita Winarti ayupitaw1310@gmail.com Ernie Hendrawaty ernie.hendrawaty@feb.unila.ac.id R.A Fiska Huzaimah kekeirabee@gmail.com <p>This study intends to research the impact of the board of commissioners structure along with the control variables of return on assets, debt level, firm size, firm growth, and the existence of other priority stackholders on family firm’s dividend policy in Indonesia’s non-financial sector. The research uses panel regression of 116 IDX non-financial listed family firm over the period 2017-2020. In order to explore the effects of board independence, family board, board size, board meeting frequency, and audit committee size on family firms’s dividend policy in non-financial sector in Indonesia. According to the study's findings, for the years 2017 to 2020, the dividend policy of family firm in Indonesia operating in non-financial sectors will be positively and significantly impacted by board independence, board presence from family, the board size, board meeting frequency, and audit committee size.</p> 2023-01-05T00:00:00+07:00 Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen https://ejournal.unitomo.ac.id/index.php/feb/article/view/5756 The Influence of Service Quality, Price, and Campus Image on Loyalty Through Student Satisfaction as an Intervening Variable at STIE PEMUDA Surabaya 2023-01-06T21:25:41+07:00 Lelono Diyah Setiyowati l.diyah.setiyowati@gmail.com Slamet Riyadi slamet.riyadi@unitomo.ac.id <p>This study aims to analyze the effect of Service Quality (X1), Price (X2), Image (X3), on Student Loyalty (Y), STIE PEMUDA Students with student satisfaction as an intervening variable. The population in this study were all STIE PEMUDA students, the sampling technique used was stratified random sampling with 119 respondents taking data through a Likert scale model questionnaire. This study uses the Path analysis test with the help of the SPSS For Windows 16.0 computer program. The results of this study indicate that service quality has a positive and significant effect on student satisfaction. Price has a positive and significant effect on student satisfaction. Campus Image has a positive and significant influence on student satisfaction. Service Quality has a positive and significant influence on student loyalty. Price has a positive and significant effect on loyalty. Campus Image has a positive and significant influence on loyalty. Student satisfaction has a negative effect on loyalty. Service Quality has a positive and significant influence on student loyalty through student satisfaction. Prices have a positive and significant effect on student loyalty through student satisfaction. Campus image has a positive and significant influence on student loyalty through student satisfaction.</p> 2023-01-05T00:00:00+07:00 Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen https://ejournal.unitomo.ac.id/index.php/feb/article/view/5771 Strategies and Policies of East Java Regional Government in Encouraging The Spread of Investment and Building The Investment Climate 2021-2025 2023-01-16T16:49:33+07:00 Sutarmin sutarmin2415@gmail.com Saibat ssaibat14@gmail.com <p><strong>Abstract.</strong> This research was conducted at the Investment and One-Stop Services Office / Dinas Penanaman<br>Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) of East Java Province. This research aims to provide<br>information related to Promoting Strategy and Policy, expanding the Spread of Investment and building the<br>Investment Climate in East Java. This study uses a qualitative method with a descriptive approach. Data<br>collection techniques can be done by observation, questionnaire, documentation and a combination of all. The<br>data sources used in this study are primary data and secondary data. The informants in the study were the<br>Office in the East Java Provincial Government, Regency / City DPMPTSP in East Java, Internal Affairs in the<br>East Java Province DPMPTSP. While the sampling used in this study is saturated sampling. Based on the results<br>of the study it was concluded that 1. Improved coordination between the Central Government, Provincial<br>Government and Regency / City Governments of East Java, 2. designing an online-based market place that sells<br>Investment Project Ready to Offer (IPRO) projects 3. Improving the investment climate to make it more<br>conducive and overlapping regulations, increasing bureaucratic efficiency through simplifying business<br>licensing procedures, regulations and Law Enforcement. 4. Encouraging the creation of a one-door Integrated<br>Licensing Service institution in the Regency/City. 5. Encouraging investment in businesses that are less<br>attractive to investors. 6. Encouraging investment in areas that have so far had minimal investment, such as the<br>central and southern regions of East Java. 7. Encouraging the opening of new industrial areas, especially outside<br>the Surabaya, Gresik, Sidoarjo and Mojokerto areas. Improving the investment climate so that it is more<br>conducive and regulations are overlapping, increasing bureaucratic efficiency through simplifying business<br>licensing procedures, regulations and Law Enforcement. 4. Encouraging the creation of a one-door Integrated<br>Licensing Service institution in the Regency/City. 5. Encouraging investment in businesses that are less<br>attractive to investors. 6. Encouraging investment in areas that have so far had minimal investment, such as the<br>central and southern regions of East Java. 7. Encouraging the opening of new industrial areas, especially outside<br>the Surabaya, Gresik, Sidoarjo and Mojokerto areas. Improving the investment climate so that it is more<br>conducive and regulations are overlapping, increasing bureaucratic efficiency through simplifying business<br>licensing procedures, regulations and Law Enforcement. 4. Encouraging the creation of a one-door Integrated<br>Licensing Service institution in the Regency/City. 5. Encouraging investment in businesses that are less<br>attractive to investors. 6. Encouraging investment in areas that have so far had minimal investment, such as the<br>central and southern regions of East Java. 7. Encouraging the opening of new industrial areas, especially outside<br>the Surabaya, Gresik, Sidoarjo and Mojokerto areas. Encouraging the creation of a one-door Integrated<br>Licensing Service institution in the Regency/City. 5. Encouraging investment in businesses that are less<br>attractive to investors. 6. Encouraging investment in areas that have so far had minimal investment, such as the<br>central and southern regions of East Java. 7. Encouraging the opening of new industrial areas, especially outside<br>the Surabaya, Gresik, Sidoarjo and Mojokerto areas. Encouraging the creation of a one-door Integrated<br>Licensing Service institution in the Regency/City. 5. Encouraging investment in businesses that are less<br>attractive to investors. 6. Encouraging investment in areas that have so far had minimal investment, such as the<br>central and southern regions of East Java. 7. Encouraging the opening of new industrial areas, especially outside<br>the Surabaya, Gresik, Sidoarjo and Mojokerto areas.</p> <p><strong>Keywords</strong>: Investment; Equity; Development</p> 2023-01-10T14:46:47+07:00 Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen