Hasandi, Hairul, et al. “Effectiveness of Mediation As an Alternative to Out-of-Court Settlement of Consumer Disputes (Study at BPSK Mataram City)”. Lex Journal : Kajian Hukum Dan Keadilan, vol. 4, no. 1, July 2025, pp. 205-21, doi:10.25139/lex.v4i1.10716.