The role of communication in conflict: A case study at pt. Liek motor
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Keywords:
Organizational Communication, Conflict Management, Organizational Conflict
Abstract
This study focuses on the role of communication in mediating conflict in organizations. Data were obtained by observing and documenting a case on organization conflict that occurred at PT. Liek Motor Indrapura Surabaya. This study is a descriptive qualitative study using Blake & Mouton's theory of conflict management and Thomas & Kilmann's managerial grid theory to understand conflict and its solutions in the organization. The results of the study find that communication serves as the best approach in resolving and mediating conflicts in organizations. Through communication, conflicted parties determine the best solution to mediate their interests. Thus, this study proves that communication can function as the best media in conflict management because it is not only able to mediate and resolve conflicts but also able to prevent other conflicts from occurring in the organization.
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Mudzakkar, N.B. (2020). Strategi Manajemen Konflik Dalam Upaya Penyelesaian Konflik Politik: Suatu Tinjauan Teoritis. Jurnal of Economic, Management, and Accounting, 3(2): 194-202. http://dx.doi.org/10.35914/jemma.v3i2.643
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Mulyanto. Edi. (2015). Conflict Management (Manajemen Konflik) pada PT. Bank Cimb Niaga Card Center Bintaro (Studi Kasus Penanganan Konflik antara Karyawan Ex. Bank Lippo dan Karyawan Ex Bank Niaga Pasca Merger Periode November 2008 – Juli 2018). Pekobis: Jurnal Pendidikan, Ekonomi dan Bisnis, 3(2):1-12. http://dx.doi.org/10.32493/pekobis.v3i2.P1-11.2040
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Nahar, Luthfun. (2014). Understanding of the Use of Blake & Mouton’s Model as a Tool for Analysing and Improving Management of Conflict in Organisations. International Journal of Research in Social Sciences, 4(4), 44–55. ISSN: 2249-2496.
Nicotera, Anne Maydan & Mahon, Margaret M. (2012). Between Rocks and Hard Places: Exploring the Impact of Structurational Divergence in the Nursing Workplace. Management Communication Quarterly, 27(1): 90–120. https://doi.org/10.1177/0893318912458214
Nugroho, Syaifulloh. (2019). Kontribusi Komunikasi dan Ketrampilan Manajemen Konflik Kepada Sekolah Terhadap Kinerja Guru. Jurnal Pembangunan dan Pendidikan: Fondasi dan Aplikasi, 7(1): 17-25. https://doi.org/10.21831/jppfa.v7i1.24774
Omisore, Bernard Oladosu & Abiodun, Ashimi Rashidat. (2014). Organizational Conflicts: Cause, Effects, and Remedies. International Journal of Academic Research in Economics and Management Science, 3(6): 118-137. https://doi.org/10.6007/ijarems/v3-i6/1351
Pace, Wayne R. & Faules, Don F. (2015). Komunikasi Organisasi: Strategi Meningkatkan Kinerja Perusahaan. Bandung: Remaja Rosdakarya.
Panuju, R. (2021). Spektrum Komunikasi Organisasi. Jakarta: Kencana
Prasanti, Ditha & Indriani, Sri Seti. (2018) Pelatihan Pengelolaan Konflik Organisasi Akibat Media Sosial Bagi Karang Taruna di Desa Ciburial, Bandung. Jurnal Pengabdian Pada Masyarakat, 3(1): 67-72. https://doi.org/10.30653/002.201831.45
Prasetyo, M. Anggung Manumanoso & Anwar, Khairul. (2021). Karakteristik Komunikasi Interpersonal serta Relevansinya dengan Kepemimpinan Transformasional. Jurnal Komunikasi Pendidikan, 5(1): 25-39. https://doi.org/10.32585/jkp.v5i1.1042
Pedhu, Yoseph. (2020). Gaya Manajemen Konflik Seminaris. Jurnal Konseling dan Pendidikan, 8(1): 38-47. https://doi.org/10.29210/141000
Romadhan, Mohammad Insan. (2018). Pendekatan Komunikasi Organisasi Dalam Penyampaian Kebijakan Kantin Bebas 5P (Pewarna, Penyedap, Pemanis, Pengawet, dan Perasa) di SMP Negeri 7 Surabaya. Jurnal Riset Komunikasi, 1(2): 254–263. https://doi.org/10.24329/jurkom.v1i2.38
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Seixas, Brayan V.; Smith, Neale; & Mitton, Craig. (2018). The Qualitative Descriptive Approach in International Comparative Studies: Using Online Qualitative Surveys. International Journal of Health Policy and Management, 7(9): 778-781. https://10.15171/ijhpm.2017.142
Shockley-Zalabak, Pamela S. (2014). Fundamentals of Organizational Communication, 9th Edition. USA: Pearson Education, Inc.
Silallahi, Ulber. (2015). Metode Penelitian Sosial. Bandung: Refika Aditama.
Sitepu, Yovita Sabarina. (2011). Paradigma dalam Teori Organisasi dan Implikasinya Pada Komunikasi Organisasi. Jurnal Al-Azhar Indonesia Seri Pranata Sosial, 1(2): 83-91. ISSN: 2356-0185. https://jurnal.uai.ac.id/index.php/SPS/article/view/34
Supratman, L.P (2020). Pola Komunikasi Organisasi Kepemimpinan Strategis di PT teklomsel. Jurnal Ilmu Komunikasi, Volume 16, Nomor 1, Januari - April 2018, halaman 31-41
Trudel, Jeannie & Reio, Thomas G. (2011). Managing Workplace Incivility: The Role of Conflict Management Style – Antecedent or Antidote? Human Resource Development Quarterly, 22(4): 396-423. https://doi.org/10.1002/hrdq.20081
Widiyanto, Gregorius. (2018). Perilaku Individu Dalam Menghadapi Konflik & Pengaruhnya Terhadap Kinerja Organisasi. Primanomics: Jurnal Ekonomi dan Bisnis, 16(1): 77-88. ISSN: 2614-6789. https://doi.org/10.31253/pe.v16i1.57
Wirawan. (2010). Konflik dan Manajemen Konflik: Teori, Aplikasi, dan Penelitian. Jakarta: Salemba Humanika.
Yarlykapov, A. (2020). Departments and Unity of the Novy Urengoy Muslim Community. The problem of Post Communism, Volume 67, Issue 4-5.
Arni, Muhammad. (2014). Komunikasi Organisasi. Jakarta: Bumi Aksara
Aula, Pekka & Siira, Kalle. (2010). Organizational Communication and Conflict Management Systems A Social Complexity Approach. Nordicom Review. 31(1):125-141. https://doi.org/10.1515/nor-2017-0125
Cai, D. A., Fink, E. L., Walker, C. B. (2019). Robert R. Blake, With Recognition of Jane S. Mouton. Negotiation and Conflict Management Research, (printed). 13(1), 1–9. https://doi.org/10.1111/ncmr.12151
Cartono, Meilawaty, Karina Noer, & Muntazah, Yasmine. (2020). Penerapan Komunikasi dan Manajemen Konflik di Kantor Media Rakyat Cirebon. Orasi: Jurnal Dakwah dan Komunikasi, 11(1): 35-48. https://10.24235/orasi.v11i1.6477
Cheney, George; Christensen, Lars Thøger; Zorn, Theodore E. Jr.; & Ganesh, Shiv. (2011). Organizational Communication in an Age of Globalization: Issues, Reflections, Practices. 2nd Ed. Illinois: Waveland Press. ISBN 13: 978-1-57766-640-0
Cho, Ki Woong; Yi, Seong Ho; & Choi, Sang Ok. (2018). Does Blake and Mouton’s managerial grid work?: the relationship between leadership type and organization performance in South Korea, International Review of Public Administration, 23(2): 103-118. https://doi.org/10.1080/12294659.201 8.1471029
Ghavifekr, Simin; Nair, Asha; & Ibrahim, Mohammaed Sani. (2019). Practicing conflict management strategies in Primary Schools: A Malaysian scenario. Global Business and Management Research: An International Journal, 11(1), 2019: 355-366. https://www.proquest.com/openview/0905428cdf2e795182b0ca3cf3a78b80/1?pqorigsite=gscholar&cbl=696409
Haes, Putri Ekaresty & Joniarta, I Wayan. (2020). Organization Communication: Internal Conflict in Hospitality Industri. MediaTor: Jurnal Komunikasi, 13(2): 101–107. https://doi.org/10.29313/mediator. v13i1.5636
Hutagalung, Inge. (2018). Peran Komunikasi Antar Pribadi Pada Konflik Organisasi. Jurnal Bakti Masyarakat Indonesia, 1(1): 243-249. ISSN: 2621-0398. https://doi.org/10.24912/jbmi.v1i1.1903
Hasanah, Khuswatun. (2019). Strategi Lobi dan Negosiasi Nahdlatul Ulama dalam Konflik Kebijakan Hari Sekolah. Alfuad: Jurnal Sosial Keagamaan, 3(2): 25-34. http://dx.doi.org/10.31958/jsk.v3i2.1716
Hasanah, Uswatun. (2020). Manajemen Konflik Dalam Meningkatkan Kualitas Kerja Pada Lembaga Pendidikan Islam. Al-Idarah: Jurnal Kependidikan Islam, 10(1). https://doi.org/10.24042/alidarah.v10i1.6448
Jones, Gareth R. (2013). Organizational Theory, Design, and Change, 7th Edition. USA: Pearson Education Inc. https://industri.fatek.unpatti.ac.id/wp-content/uploads/2019/03/085-Organizational-Theory-Design-and-Change-Gareth-R.-Jones-Edisi-7-2013.pdf
Kaisupy, Delvia Ananda & Maing, Skolastika Genapang. (2021). Proses Negosiasi Konflik Papua: Dialog Jakarta-Papua. Jurnal Ilmu Sosial Dan Humaniora, 10(1):82-98 http://dx.doi.org/10.23887/jishundiksha.v10i1.27056
Kim, Hyejin; Sefcik, Justine S.; & Bradway, Christine. (2017). Characteristics of Qualitative Descriptive Studies: A Systematic Review. Research in Nursing & Health, 40(1), 23–42. https://doi.org/10.1002/nur.21768.Characteristics
Kriyantono, R. (2014). Teknik Praktis Riset Komunikasi. Jakarta: Kencana Prenadamedia Group.
Listyono, Yovita Marsha. (2020). The Role of Communication in Organizational Conflict Management at PT. Sinar Makmur Nusa Tenggara. MediaTor: Jurnal Komunikasi, 13(2): 156-166. https://doi.org/10.29313/mediator.v13i2.6094
Liliweri, A. (2011). Dasar-Dasar Komunikasi Antarbudaya. Yogyakarta: Pustaka Pelajar.
Mahmud, D. & Swarnawati, A. (2020). Pola Jaringan Komunikasi Organisasi Pada Havara Organizer PT. Havara Ruhama Ramadhani Di Tangerang Selatan. Perspektif Komunikasi: Jurnal Ilmu Komunikasi Politik dan Komunikasi Bisnis Vol. 4 No. 1 Juni, pp. 50-60.
Miller, Katherine. (2012). Organizational Communication: Approaches and Processes. 6th Edition. Boston: Wadsworth Cengage Learning
Moleong, L.J. (2019). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Mudzakkar, N.B. (2020). Strategi Manajemen Konflik Dalam Upaya Penyelesaian Konflik Politik: Suatu Tinjauan Teoritis. Jurnal of Economic, Management, and Accounting, 3(2): 194-202. http://dx.doi.org/10.35914/jemma.v3i2.643
Mukhtazar. (2020). Prosedur Penelitian Pendidikan. Jakarta: Absolute Media.
Mulyanto. Edi. (2015). Conflict Management (Manajemen Konflik) pada PT. Bank Cimb Niaga Card Center Bintaro (Studi Kasus Penanganan Konflik antara Karyawan Ex. Bank Lippo dan Karyawan Ex Bank Niaga Pasca Merger Periode November 2008 – Juli 2018). Pekobis: Jurnal Pendidikan, Ekonomi dan Bisnis, 3(2):1-12. http://dx.doi.org/10.32493/pekobis.v3i2.P1-11.2040
Mustomi, Dede; Siswidiyanto; & Puspasari, Aprilia. (2018). Pengaruh Komunikasi dan Kepemimpinan Dalam Penyelesaian Konflik. Jurnal Ilmiah Manajeman Ekonomi Akuntansi, 2(3): 28-36. https://doi.org/10.31955/mea.vol2.iss3.pp28-36
Nahar, Luthfun. (2014). Understanding of the Use of Blake & Mouton’s Model as a Tool for Analysing and Improving Management of Conflict in Organisations. International Journal of Research in Social Sciences, 4(4), 44–55. ISSN: 2249-2496.
Nicotera, Anne Maydan & Mahon, Margaret M. (2012). Between Rocks and Hard Places: Exploring the Impact of Structurational Divergence in the Nursing Workplace. Management Communication Quarterly, 27(1): 90–120. https://doi.org/10.1177/0893318912458214
Nugroho, Syaifulloh. (2019). Kontribusi Komunikasi dan Ketrampilan Manajemen Konflik Kepada Sekolah Terhadap Kinerja Guru. Jurnal Pembangunan dan Pendidikan: Fondasi dan Aplikasi, 7(1): 17-25. https://doi.org/10.21831/jppfa.v7i1.24774
Omisore, Bernard Oladosu & Abiodun, Ashimi Rashidat. (2014). Organizational Conflicts: Cause, Effects, and Remedies. International Journal of Academic Research in Economics and Management Science, 3(6): 118-137. https://doi.org/10.6007/ijarems/v3-i6/1351
Pace, Wayne R. & Faules, Don F. (2015). Komunikasi Organisasi: Strategi Meningkatkan Kinerja Perusahaan. Bandung: Remaja Rosdakarya.
Panuju, R. (2021). Spektrum Komunikasi Organisasi. Jakarta: Kencana
Prasanti, Ditha & Indriani, Sri Seti. (2018) Pelatihan Pengelolaan Konflik Organisasi Akibat Media Sosial Bagi Karang Taruna di Desa Ciburial, Bandung. Jurnal Pengabdian Pada Masyarakat, 3(1): 67-72. https://doi.org/10.30653/002.201831.45
Prasetyo, M. Anggung Manumanoso & Anwar, Khairul. (2021). Karakteristik Komunikasi Interpersonal serta Relevansinya dengan Kepemimpinan Transformasional. Jurnal Komunikasi Pendidikan, 5(1): 25-39. https://doi.org/10.32585/jkp.v5i1.1042
Pedhu, Yoseph. (2020). Gaya Manajemen Konflik Seminaris. Jurnal Konseling dan Pendidikan, 8(1): 38-47. https://doi.org/10.29210/141000
Romadhan, Mohammad Insan. (2018). Pendekatan Komunikasi Organisasi Dalam Penyampaian Kebijakan Kantin Bebas 5P (Pewarna, Penyedap, Pemanis, Pengawet, dan Perasa) di SMP Negeri 7 Surabaya. Jurnal Riset Komunikasi, 1(2): 254–263. https://doi.org/10.24329/jurkom.v1i2.38
Romadona, Mia Rahma & Setiawan, Sigit. (2020). Komunikasi Organisasi dalam Fenomena Perubahan Organisasi di Lembaga Penelitian dan Pengembangan. Jurnal Pekommas, 5(1): 91–104. https://doi.org/10.30818/jpkm.2020.2050110
Rubino. (2019). Konseptualisasi Mekanistis dalam Perspektif Komunikasi. Hikmah: Jurnal Ilmu Dakwah dan Komunikasi Islam, 13(1): 134–150. https://doi.org/https://doi.org/10.24952/hik.v13i1.1336
Seixas, Brayan V.; Smith, Neale; & Mitton, Craig. (2018). The Qualitative Descriptive Approach in International Comparative Studies: Using Online Qualitative Surveys. International Journal of Health Policy and Management, 7(9): 778-781. https://10.15171/ijhpm.2017.142
Shockley-Zalabak, Pamela S. (2014). Fundamentals of Organizational Communication, 9th Edition. USA: Pearson Education, Inc.
Silallahi, Ulber. (2015). Metode Penelitian Sosial. Bandung: Refika Aditama.
Sitepu, Yovita Sabarina. (2011). Paradigma dalam Teori Organisasi dan Implikasinya Pada Komunikasi Organisasi. Jurnal Al-Azhar Indonesia Seri Pranata Sosial, 1(2): 83-91. ISSN: 2356-0185. https://jurnal.uai.ac.id/index.php/SPS/article/view/34
Supratman, L.P (2020). Pola Komunikasi Organisasi Kepemimpinan Strategis di PT teklomsel. Jurnal Ilmu Komunikasi, Volume 16, Nomor 1, Januari - April 2018, halaman 31-41
Trudel, Jeannie & Reio, Thomas G. (2011). Managing Workplace Incivility: The Role of Conflict Management Style – Antecedent or Antidote? Human Resource Development Quarterly, 22(4): 396-423. https://doi.org/10.1002/hrdq.20081
Widiyanto, Gregorius. (2018). Perilaku Individu Dalam Menghadapi Konflik & Pengaruhnya Terhadap Kinerja Organisasi. Primanomics: Jurnal Ekonomi dan Bisnis, 16(1): 77-88. ISSN: 2614-6789. https://doi.org/10.31253/pe.v16i1.57
Wirawan. (2010). Konflik dan Manajemen Konflik: Teori, Aplikasi, dan Penelitian. Jakarta: Salemba Humanika.
Yarlykapov, A. (2020). Departments and Unity of the Novy Urengoy Muslim Community. The problem of Post Communism, Volume 67, Issue 4-5.
Published
2021-12-30
How to Cite
Suliatin. (2021). The role of communication in conflict: A case study at pt. Liek motor. Jurnal Komunikasi Profesional, 5(6), 516-532. Retrieved from https://ejournal.unitomo.ac.id/index.php/jkp/article/view/4460
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