Perkembangan aplikasi teori pelanggaran harapan dalam berbagai konteks komunikasi: tinjauan pustaka sistematis
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Konteks komunikasi; teori pelanggaran harapan; tinjauan pustaka sistematis
Abstract
Departing from interpersonal relationships that focus on nonverbal communication, it is interesting to see the use of expectancy violation theory (EVT) to analyze the wider context of communication in today's conditions, especially with the presence of new media and sophisticated technology. This study uses a systematic literature review method to explain the development of expectancy violation theory usage in the communication context over the last five years. After screening the articles, there were 31 articles using expectancy violation theory as one of the main theories. Based on the analysis of journal articles, most of the expectancy violation theory research was conducted in 2018 in the United States and discusses the concept of expectancy violation in general. In its development, until now, EVT is still relevant for various contexts, although the results are diverse because there are studies that reject the assumption of EVT. However, on the other hand, there is still a lot of research in EVT whose conceptual results vary but still support the theory.
References
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Bennett, L. K., Scruggs, X., & Woods, J. M. (2020). Surprise, Hurt, and Anger as Emotional Responses to Expectancy Violations Following Feedback Messages. Communication Research Reports, 37(1–2), 22–33. https://doi.org/10.1080/08824096.2020.1737000
Bevan, J. L., Ang, P. C., & Fearns, J. B. (2014). Being unfriended on Facebook: An application of Expectancy Violation Theory. Computers in Human Behavior, 33, 171–178. https://doi.org/10.1016/j.chb.2014.01.029
Bippus, A. M., & Young, S. L. (2020). How to Say “I’m Sorry:” Ideal Apology Elements for Common Interpersonal Transgressions. Western Journal of Communication, 84(1), 43–57. https://doi.org/10.1080/10570314.2019.1610787
Bogomoletc, E., & Lee, N. M. (2021). Frozen Meat Against COVID-19 Misinformation: An Analysis of Steak-Umm and Positive Expectancy Violations. Journal of Business and Technical Communication, 35(1), 118–125. https://doi.org/10.1177/1050651920959187
Bonus, J. A., Matthews, N. L., & Wulf, T. (2021). The Impact of Moral Expectancy Violations on Audiences’ Parasocial Relationships With Movie Heroes and Villains. Communication Research, 48(4), 550–572. https://doi.org/10.1177/0093650219886516
Brereton, L., Carroll, C., & Barnston, S. (2007). Interventions for adult family carers of people who have had a stroke: A systematic review. Clinical Rehabilitation, 21(10), 867–884. https://doi.org/10.1177/0269215507078313
Brody, N. (2021). Bystander Intervention in Cyberbullying and Online Harassment: The Role of Expectancy Violations. International Journal of Communication, 15, 647–667. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108238020&partnerID=40&md5=de5abcb8743a9ee27cbf4ddd09f5d256
Bullock, O. M., & Hubner, A. Y. (2020). Candidates’ use of informal communication on social media reduces credibility and support: Examining the consequences of expectancy violations. Communication Research Reports, 37(3), 87–98. https://doi.org/10.1080/08824096.2020.1767047
Burgoon, J. K. (1978). a Communication Model of Personal Space Violations: Explication and an Initial Test. Human Communication Research, 4(2), 129–142. https://doi.org/10.1111/j.1468-2958.1978.tb00603.x
Burgoon, J. K. (2016). The International Encyclopedia of Interpersonal Communication. In C. R. Berger, M. E. Roloff, S. R. Wilson, J. P. Dillard, J. Caughlin, & D. Solomon (Eds.), John Wiley & Sons, Inc. (First Edit). Wiley. https://doi.org/10.1002/9781118540190
Burgoon, J. K., Bonito, J. A., Lowry, P. B., Humpherys, S. L., Moody, G. D., Gaskin, J. E., & Giboney, J. S. (2016). Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task. International Journal of Human Computer Studies, 91, 24–36. https://doi.org/10.1016/j.ijhcs.2016.02.002
Burgoon, J. K., Hubbard, A. E., & Gudykunst, W. B. (2005). Cross-cultural and intercultural applications of expectancy violations theory and interaction adaptation theory. Theorizing about Intercultural Communication, July, 149–171. http://books.google.com/books?hl=en&lr=&id=FQtdsLaPe3AC&oi=fnd&pg=PA149&dq=Expectancy+violations+theory+(EVT)+-+Judee+K.+Burgoon+&ots=reoW5Wccuo&sig=0UJr3sTVeOel_3r4cZ1dwzmheYg%5Cnhttp://books.google.com/books?hl=en&lr=&id=FQtdsLaPe3AC&oi=fnd&pg=PA149&dq=
Burgoon, J. K., & Jones, S. B. (1976). Toward a Theory of Personal Space Expectations and Their Violations. Human Communication Research, 2(2), 131–146. https://doi.org/10.1111/j.1468-2958.1976.tb00706.x
Carr, C. T., Hayes, R. A., & Sumner, E. M. (2018). Predicting a Threshold of Perceived Facebook Post Success via Likes and Reactions: A Test of Explanatory Mechanisms. Communication Research Reports, 35(2), 141–151. https://doi.org/10.1080/08824096.2017.1409618
Carroll, C. E. (2016). Expectancy Violations Theory. The SAGE Encyclopedia of Corporate Reputation, 1–9. https://doi.org/10.4135/9781483376493.n117
Cassese, E. C., & Holman, M. R. (2018). Party and Gender Stereotypes in Campaign Attacks. Political Behavior, 40(3). https://doi.org/10.1007/s11109-017-9423-7
Cho, M., Park, S.-Y., & Kim, S. (2021). When an organization violates public expectations: A comparative analysis of sustainability communication for corporate and nonprofit organizations. Public Relations Review, 47(1). https://doi.org/10.1016/j.pubrev.2020.101928
Cionea, I. A., Van Gilder, B. J., Hoelscher, C. S., & Anagondahalli, D. (2019). A cross-cultural comparison of expectations in romantic relationships: India and the United States. Journal of International and Intercultural Communication, 12(4), 289–307. https://doi.org/10.1080/17513057.2018.1542019
DelGreco, M., & Denes, A. (2020). You are not as Cute as you Think you are: Emotional Responses to Expectancy Violations in Heterosexual Online Dating Interactions. Sex Roles, 82(9–10), 622–632. https://doi.org/10.1007/s11199-019-01078-0
Dunbar, N. E., & Segrin, C. (2012). Clothing and Teacher Credibility: An Application of Expectancy Violations Theory. ISRN Education, 2012, 1–12. https://doi.org/10.5402/2012/140517
Grant, S. M., Hodge, F. D., & Sinha, R. K. (2018). How disclosure medium affects investor reactions to CEO bragging, modesty, and humblebragging. Accounting, Organizations and Society, 68–69(March 2017), 118–134. https://doi.org/10.1016/j.aos.2018.03.006
Hong, J. W., Peng, Q., & Williams, D. (2021). Are you ready for artificial Mozart and Skrillex? An experiment testing expectancy violation theory and AI music. New Media and Society, 23(7), 1920–1935. https://doi.org/10.1177/1461444820925798
Kalman, Y. M., Ballard, D. I., & Aguilar, A. M. (2021). Chronemic urgency in everyday digital communication. Time and Society, 30(2), 153–175. https://doi.org/10.1177/0961463X20987721
Kelly, L., Miller-Ott, A. E., & Duran, R. L. (2017). Sports Scores and Intimate Moments: An Expectancy Violations Theory Approach to Partner Cell Phone Behaviors in Adult Romantic Relationships. Western Journal of Communication, 81(5), 619–640. https://doi.org/10.1080/10570314.2017.1299206
Lee, E.-J., Oh, S. Y., Lee, J., & Kim, H. S. (2018). Up Close and Personal on Social Media: When Do Politicians’ Personal Disclosures Enhance Vote Intention? Journalism and Mass Communication Quarterly, 95(2), 381–403. https://doi.org/10.1177/1077699018754911
Lee, J. (2020). “Friending” Journalists on Social Media: Effects on Perceived Objectivity and Intention to Consume News. Journalism Studies, 21(15), 2096–2112. https://doi.org/10.1080/1461670X.2020.1810102
Lee, S. Y., Lim, E. R., & Drumwright, M. E. (2018). Hybrid happening: Organizational reputations in corporate crises. Public Relations Review, 44(4), 598–609. https://doi.org/10.1016/j.pubrev.2018.05.008
Li, S., Feng, B., & Wingate, V. S. (2018). Give thanks for a little and you will find a lot: The role of a support seeker’s reply in online support provision. Communication Monographs, 86(2), 251–270. https://doi.org/10.1080/03637751.2018.1539237
Logos, K., Brewer, N., & Young, R. L. (2021). Countering Biased Judgments of Individuals Who Display Autism-Characteristic Behavior in Forensic Settings. Human Communication Research, 47(3), 215–247. https://doi.org/10.1093/hcr/hqab002
Nicholls, S. B., & Rice, R. E. (2017). A Dual-Identity Model of Responses to Deviance in Online Groups: Integrating Social Identity Theory and Expectancy Violations Theory. Communication Theory, 27(3), 243–268. https://doi.org/10.1111/comt.12113
Niehuis, S., Reifman, A., & Oldham, C. R. (2019). Effects of relational transgressions on idealization of and disillusionment with one’s romantic partner: A three-wave longitudinal study. Personal Relationships, 26(3), 466–489. https://doi.org/10.1111/pere.12287
Niehuis, S., Reifman, A., Weiser, D. A., Punyanunt-Carter, N. M., Flora, J., Arias, V. S., & Oldham, C. R. (2020). Guilty pleasure? Communicating sexually explicit content on dating apps and disillusionment with app usage. Human Communication Research, 46(1), 55–85. https://doi.org/10.1093/hcr/hqz013
Noris, A., Nobile, T. H., Kalbaska, N., & Cantoni, L. (2021). Digital Fashion: A systematic literature review. A perspective on marketing and communication. Journal of Global Fashion Marketing, 12(1), 32–46. https://doi.org/10.1080/20932685.2020.1835522
Piercy, C. W., & Underhill, G. R. (2021). Expectations of technology use during meetings: An experimental test of manager policy, device use, and task-acknowledgment. Mobile Media and Communication, 9(1), 78–102. https://doi.org/10.1177/2050157920927049
Tao, W. (2018). How Consumers’ Pre-Crisis Associations and Attitude Certainty Impact Their Responses to Different Crises. Communication Research, 45(6), 815–839. https://doi.org/10.1177/0093650217733361
Tao, W., & Song, B. (2020). The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises. Public Relations Review, 46(2). https://doi.org/10.1016/j.pubrev.2020.101883
Waddell, T. F. (2018). A Robot Wrote This?: How perceived machine authorship affects news credibility. Digital Journalism, 6(2), 236–255. https://doi.org/10.1080/21670811.2017.1384319
Waddell, T. F. (2019). Attribution Practices for the Man-Machine Marriage: How Perceived Human Intervention, Automation Metaphors, and Byline Location Affect the Perceived Bias and Credibility of Purportedly Automated Content. Journalism Practice, 13(10), 1255–1272. https://doi.org/10.1080/17512786.2019.1585197
Wilhelm, C., Stehle, H., & Detel, H. (2021). Digital visibility and the role of mutual interaction expectations: Reframing the journalist–audience relationship through the lens of interpersonal communication. New Media and Society, 23(5), 1004–1021. https://doi.org/10.1177/1461444820907023
Yuan, S., Besley, J. C., & Ma, W. (2019). Be Mean or Be Nice? Understanding the Effects of Aggressive and Polite Communication Styles in Child Vaccination Debate. Health Communication, 34(10), 1212–1221. https://doi.org/10.1080/10410236.2018.1471337
Yuan, S., Ma, W., & Besley, J. C. (2019). Should Scientists Talk About GMOs Nicely? Exploring the Effects of Communication Styles, Source Expertise, and Preexisting Attitude. Science Communication, 41(3), 267–290. https://doi.org/10.1177/1075547019837623
Bennett, L. K., Scruggs, X., & Woods, J. M. (2020). Surprise, Hurt, and Anger as Emotional Responses to Expectancy Violations Following Feedback Messages. Communication Research Reports, 37(1–2), 22–33. https://doi.org/10.1080/08824096.2020.1737000
Bevan, J. L., Ang, P. C., & Fearns, J. B. (2014). Being unfriended on Facebook: An application of Expectancy Violation Theory. Computers in Human Behavior, 33, 171–178. https://doi.org/10.1016/j.chb.2014.01.029
Bippus, A. M., & Young, S. L. (2020). How to Say “I’m Sorry:” Ideal Apology Elements for Common Interpersonal Transgressions. Western Journal of Communication, 84(1), 43–57. https://doi.org/10.1080/10570314.2019.1610787
Bogomoletc, E., & Lee, N. M. (2021). Frozen Meat Against COVID-19 Misinformation: An Analysis of Steak-Umm and Positive Expectancy Violations. Journal of Business and Technical Communication, 35(1), 118–125. https://doi.org/10.1177/1050651920959187
Bonus, J. A., Matthews, N. L., & Wulf, T. (2021). The Impact of Moral Expectancy Violations on Audiences’ Parasocial Relationships With Movie Heroes and Villains. Communication Research, 48(4), 550–572. https://doi.org/10.1177/0093650219886516
Brereton, L., Carroll, C., & Barnston, S. (2007). Interventions for adult family carers of people who have had a stroke: A systematic review. Clinical Rehabilitation, 21(10), 867–884. https://doi.org/10.1177/0269215507078313
Brody, N. (2021). Bystander Intervention in Cyberbullying and Online Harassment: The Role of Expectancy Violations. International Journal of Communication, 15, 647–667. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108238020&partnerID=40&md5=de5abcb8743a9ee27cbf4ddd09f5d256
Bullock, O. M., & Hubner, A. Y. (2020). Candidates’ use of informal communication on social media reduces credibility and support: Examining the consequences of expectancy violations. Communication Research Reports, 37(3), 87–98. https://doi.org/10.1080/08824096.2020.1767047
Burgoon, J. K. (1978). a Communication Model of Personal Space Violations: Explication and an Initial Test. Human Communication Research, 4(2), 129–142. https://doi.org/10.1111/j.1468-2958.1978.tb00603.x
Burgoon, J. K. (2016). The International Encyclopedia of Interpersonal Communication. In C. R. Berger, M. E. Roloff, S. R. Wilson, J. P. Dillard, J. Caughlin, & D. Solomon (Eds.), John Wiley & Sons, Inc. (First Edit). Wiley. https://doi.org/10.1002/9781118540190
Burgoon, J. K., Bonito, J. A., Lowry, P. B., Humpherys, S. L., Moody, G. D., Gaskin, J. E., & Giboney, J. S. (2016). Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task. International Journal of Human Computer Studies, 91, 24–36. https://doi.org/10.1016/j.ijhcs.2016.02.002
Burgoon, J. K., Hubbard, A. E., & Gudykunst, W. B. (2005). Cross-cultural and intercultural applications of expectancy violations theory and interaction adaptation theory. Theorizing about Intercultural Communication, July, 149–171. http://books.google.com/books?hl=en&lr=&id=FQtdsLaPe3AC&oi=fnd&pg=PA149&dq=Expectancy+violations+theory+(EVT)+-+Judee+K.+Burgoon+&ots=reoW5Wccuo&sig=0UJr3sTVeOel_3r4cZ1dwzmheYg%5Cnhttp://books.google.com/books?hl=en&lr=&id=FQtdsLaPe3AC&oi=fnd&pg=PA149&dq=
Burgoon, J. K., & Jones, S. B. (1976). Toward a Theory of Personal Space Expectations and Their Violations. Human Communication Research, 2(2), 131–146. https://doi.org/10.1111/j.1468-2958.1976.tb00706.x
Carr, C. T., Hayes, R. A., & Sumner, E. M. (2018). Predicting a Threshold of Perceived Facebook Post Success via Likes and Reactions: A Test of Explanatory Mechanisms. Communication Research Reports, 35(2), 141–151. https://doi.org/10.1080/08824096.2017.1409618
Carroll, C. E. (2016). Expectancy Violations Theory. The SAGE Encyclopedia of Corporate Reputation, 1–9. https://doi.org/10.4135/9781483376493.n117
Cassese, E. C., & Holman, M. R. (2018). Party and Gender Stereotypes in Campaign Attacks. Political Behavior, 40(3). https://doi.org/10.1007/s11109-017-9423-7
Cho, M., Park, S.-Y., & Kim, S. (2021). When an organization violates public expectations: A comparative analysis of sustainability communication for corporate and nonprofit organizations. Public Relations Review, 47(1). https://doi.org/10.1016/j.pubrev.2020.101928
Cionea, I. A., Van Gilder, B. J., Hoelscher, C. S., & Anagondahalli, D. (2019). A cross-cultural comparison of expectations in romantic relationships: India and the United States. Journal of International and Intercultural Communication, 12(4), 289–307. https://doi.org/10.1080/17513057.2018.1542019
DelGreco, M., & Denes, A. (2020). You are not as Cute as you Think you are: Emotional Responses to Expectancy Violations in Heterosexual Online Dating Interactions. Sex Roles, 82(9–10), 622–632. https://doi.org/10.1007/s11199-019-01078-0
Dunbar, N. E., & Segrin, C. (2012). Clothing and Teacher Credibility: An Application of Expectancy Violations Theory. ISRN Education, 2012, 1–12. https://doi.org/10.5402/2012/140517
Grant, S. M., Hodge, F. D., & Sinha, R. K. (2018). How disclosure medium affects investor reactions to CEO bragging, modesty, and humblebragging. Accounting, Organizations and Society, 68–69(March 2017), 118–134. https://doi.org/10.1016/j.aos.2018.03.006
Hong, J. W., Peng, Q., & Williams, D. (2021). Are you ready for artificial Mozart and Skrillex? An experiment testing expectancy violation theory and AI music. New Media and Society, 23(7), 1920–1935. https://doi.org/10.1177/1461444820925798
Kalman, Y. M., Ballard, D. I., & Aguilar, A. M. (2021). Chronemic urgency in everyday digital communication. Time and Society, 30(2), 153–175. https://doi.org/10.1177/0961463X20987721
Kelly, L., Miller-Ott, A. E., & Duran, R. L. (2017). Sports Scores and Intimate Moments: An Expectancy Violations Theory Approach to Partner Cell Phone Behaviors in Adult Romantic Relationships. Western Journal of Communication, 81(5), 619–640. https://doi.org/10.1080/10570314.2017.1299206
Lee, E.-J., Oh, S. Y., Lee, J., & Kim, H. S. (2018). Up Close and Personal on Social Media: When Do Politicians’ Personal Disclosures Enhance Vote Intention? Journalism and Mass Communication Quarterly, 95(2), 381–403. https://doi.org/10.1177/1077699018754911
Lee, J. (2020). “Friending” Journalists on Social Media: Effects on Perceived Objectivity and Intention to Consume News. Journalism Studies, 21(15), 2096–2112. https://doi.org/10.1080/1461670X.2020.1810102
Lee, S. Y., Lim, E. R., & Drumwright, M. E. (2018). Hybrid happening: Organizational reputations in corporate crises. Public Relations Review, 44(4), 598–609. https://doi.org/10.1016/j.pubrev.2018.05.008
Li, S., Feng, B., & Wingate, V. S. (2018). Give thanks for a little and you will find a lot: The role of a support seeker’s reply in online support provision. Communication Monographs, 86(2), 251–270. https://doi.org/10.1080/03637751.2018.1539237
Logos, K., Brewer, N., & Young, R. L. (2021). Countering Biased Judgments of Individuals Who Display Autism-Characteristic Behavior in Forensic Settings. Human Communication Research, 47(3), 215–247. https://doi.org/10.1093/hcr/hqab002
Nicholls, S. B., & Rice, R. E. (2017). A Dual-Identity Model of Responses to Deviance in Online Groups: Integrating Social Identity Theory and Expectancy Violations Theory. Communication Theory, 27(3), 243–268. https://doi.org/10.1111/comt.12113
Niehuis, S., Reifman, A., & Oldham, C. R. (2019). Effects of relational transgressions on idealization of and disillusionment with one’s romantic partner: A three-wave longitudinal study. Personal Relationships, 26(3), 466–489. https://doi.org/10.1111/pere.12287
Niehuis, S., Reifman, A., Weiser, D. A., Punyanunt-Carter, N. M., Flora, J., Arias, V. S., & Oldham, C. R. (2020). Guilty pleasure? Communicating sexually explicit content on dating apps and disillusionment with app usage. Human Communication Research, 46(1), 55–85. https://doi.org/10.1093/hcr/hqz013
Noris, A., Nobile, T. H., Kalbaska, N., & Cantoni, L. (2021). Digital Fashion: A systematic literature review. A perspective on marketing and communication. Journal of Global Fashion Marketing, 12(1), 32–46. https://doi.org/10.1080/20932685.2020.1835522
Piercy, C. W., & Underhill, G. R. (2021). Expectations of technology use during meetings: An experimental test of manager policy, device use, and task-acknowledgment. Mobile Media and Communication, 9(1), 78–102. https://doi.org/10.1177/2050157920927049
Tao, W. (2018). How Consumers’ Pre-Crisis Associations and Attitude Certainty Impact Their Responses to Different Crises. Communication Research, 45(6), 815–839. https://doi.org/10.1177/0093650217733361
Tao, W., & Song, B. (2020). The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises. Public Relations Review, 46(2). https://doi.org/10.1016/j.pubrev.2020.101883
Waddell, T. F. (2018). A Robot Wrote This?: How perceived machine authorship affects news credibility. Digital Journalism, 6(2), 236–255. https://doi.org/10.1080/21670811.2017.1384319
Waddell, T. F. (2019). Attribution Practices for the Man-Machine Marriage: How Perceived Human Intervention, Automation Metaphors, and Byline Location Affect the Perceived Bias and Credibility of Purportedly Automated Content. Journalism Practice, 13(10), 1255–1272. https://doi.org/10.1080/17512786.2019.1585197
Wilhelm, C., Stehle, H., & Detel, H. (2021). Digital visibility and the role of mutual interaction expectations: Reframing the journalist–audience relationship through the lens of interpersonal communication. New Media and Society, 23(5), 1004–1021. https://doi.org/10.1177/1461444820907023
Yuan, S., Besley, J. C., & Ma, W. (2019). Be Mean or Be Nice? Understanding the Effects of Aggressive and Polite Communication Styles in Child Vaccination Debate. Health Communication, 34(10), 1212–1221. https://doi.org/10.1080/10410236.2018.1471337
Yuan, S., Ma, W., & Besley, J. C. (2019). Should Scientists Talk About GMOs Nicely? Exploring the Effects of Communication Styles, Source Expertise, and Preexisting Attitude. Science Communication, 41(3), 267–290. https://doi.org/10.1177/1075547019837623
Published
2022-10-17
How to Cite
Gustia, F. Y., & Irwansyah, I. (2022). Perkembangan aplikasi teori pelanggaran harapan dalam berbagai konteks komunikasi: tinjauan pustaka sistematis. Jurnal Komunikasi Profesional, 6(5), 477-502. https://doi.org/10.25139/jkp.v6i5.4897
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