Hoax management of presidential staff office: An example of government public relations strategies
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Keywords:
government public relations, presidential staff office of republic indonesia, hoax
Abstract
Hoax management is a significant factor in maintaining government stability. Public Relations is necessary to respond and manage current developing issues, especially during the current era of information. Public satisfaction is dependant on how the government manages issues and ultimately increase public trust. This research employed the qualitative approach, i.e., case study research method, which describes researches carried out intensively in great detail and depth. The data were collected through unstructured observations, interviews, and documentation. This research investigated the Communication Excellence Theory proposed by Grunig and Hunt, which illustrate the symbolic processes of understanding human behaviour within an organisation. This research also studied how the concept of public relations strategies is implemented in solving the cases mentioned in this study. The results of the analysis found that, for the Presidential Staff Office, social media was essential in establishing an effective government public relations as well as to manage public issues.
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Balkin, J. M. (2016). Cultural democracy and the first amendment. Northwestern University Law Review, 110(5), 1053–1096.
Brown, D. (2005). Electronic government and public administration. International Review of Administrative Sciences, 71(2), 241–254. https://doi.org/10.1177/0020852305053883
DailySocial. (2018). Laporan DailySocial: Distribusi hoax di media sosial 2018.
Denzin, N. K., & Lincoln, Y. S. (2000). Handbook of qualitative research, 2nd edition (2nd edition). Thousand Oaks: Sage Publications.
Gainous, J., Wagner, K., & Gray, T. (2016). Internet freedom and social media effects: Democracy and citizen attitudes in Latin America. Online Information Review, 40(5), 712–738. https://doi.org/10.1108/OIR-11-2015-0351
Graham, M. W. (2014). Government communication in the digital age: Social media’s effect on local government public relations. Public Relations Inquiry, 3(3), 361–376. https://doi.org/10.1177/2046147X14545371
Grecke, M. (2012). Understanding cybercrime: phenomena, challenges, and legal response
Grunig, J. E., & Dozier, D. M. (1992). Excellence in public relations and communication management. New Jersey: L. Erlbaum Associates. https://doi.org/10.4324/9780203812303
Head, B. (2007). The public service and government communication: pressures and dilemmas. Government Communication in Australia, (September), 36–50.
Jefkins, F. dan D. Y. (2002). Public relations. Jakarta: Erlangga.
Kantor Staff Presiden. (2018). Tentang Kantor Staf Presiden. Retrieved from http://ksp.go.id/tentang-kantor-staf-presiden/index.html
Kriyantono, R. (2012). Public relations & crisis management: pendekatan critical public relations etnografi kritis & kualitatif. Jakarta: Kencana.
Lapor.go.id. (2018). Contoh laporan tentang hoax. Retrieved from https://www.lapor.go.id/
Lattimore, D., Baskin, O. W., Heiman, S. T., & Toth, E. L. (2011). Public Relations: The Profession and the Practice. Boston: McGraw-Hill.
Lee, M. (2012). The practice of government public relations. New York: CRC Press.
Nabatchi, T., & Amsler, L. B. (2014). Direct public engagement in local government. American Review of Public Administration, 44(4 SUPPL.). https://doi.org/10.1177/0275074013519702
Neuman, W. L. (2003). Social research methods: qualitative and quantitative approaches. Pearson.
Presidenri.go.id. (2018). Contoh berita di web presiden ri.go.id. Retrieved from http://presidenri.go.id/
Ruslan, R. (2002). manajemen humas dan manajemen komunikasi. Jakarta: PT. Raja Grafindo Persada.
Shih, Y. W., Wu, Y. L., Wang, Y. S., & Chen, C. L. (2017). Investigating the post-adoption stage of Voice over Internet Protocol (VoIP) telephony diffusion: A use-diffusion approach. Information Technology and People, 30(4), 753–784. https://doi.org/10.1108/ITP-02-2016-0032
Siregar, E. (2017). Polemik kebangkitan PKI sepanjang 2017. Retrieved from https://www.liputan6.com/news/read/3112636/polemik-kebangkitan-pki-sepanjang-2017
Tempo.co. (2017). Staf Kepresidenan sebut 3 isu hoax yang sering menyerang jokowi. Retrieved from https://nasional.tempo.co/read/901522/staf-kepresidenan-sebut-3-isu-hoax-yang-sering-menyerang-jokowi/full&view=ok
Vieira, E. T., & Vieira, E. T. (2018). Introduction to public relations. In Public Relations Planning (pp. 3–26). https://doi.org/10.4324/9781315101880-1
Wiwoho, B. (2018). Politica Wave sebut hoax kebangkitan PKI dominan di medsos. Retrieved from https://www.cnnindonesia.com/nasional/20180209194859-32-275187/politica-wave-sebut-hoax-kebangkitan-pki-dominan-di-medsos
Yin, R. K. (2013). Case Study research and applications. Journal of Chemical Information and Modeling, 53(9), 1689–1699. https://doi.org/10.1017/CBO9781107415324.004
