AGATHA, Gabrielle; SUSILO, Daniel; JULIADI, Rismi. How did the company respond to reviews on twitter? Es teh indonesia’ case. Jurnal Studi Komunikasi, [S. l.], v. 7, n. 1, p. 105–133, 2023. DOI: 10.25139/jsk.v7i1.6150. Disponível em: https://ejournal.unitomo.ac.id/index.php/jsk/article/view/6150. Acesso em: 20 jun. 2026.