ARIZONA, Yohana Kartika; WULANDARI, Maulina Pia. Implementing dialogic communication for complaint management in Malang Private Hospital, Indonesia. Jurnal Studi Komunikasi, [S. l.], v. 10, n. 1, p. 319–332, 2026. DOI: 10.25139/jsk.v10i1.11192. Disponível em: https://ejournal.unitomo.ac.id/index.php/jsk/article/view/11192. Acesso em: 18 jun. 2026.