Ekspektra : Jurnal Bisnis dan Manajemen

The Effect of Transformational Leadership, Interpersonal Communication And Organizational Commitment on Employee Performance of The Situbondo Regency Government

2024-08-12T10:17:39+07:00

This research aims to determine the effect of transformational leadership, interpersonal communication and organizational commitment on employees performance of Situbondo Regency Government. The approach in this study used a survey method who involves Situbondo Regency Government employees, specifically in office unit as DBHCHT recipient. The purposive sampling method was used to determine the research sample and obtained 104 respondents who suitable with the criteria. The variable measurement scale in this research questionnaire uses a semantic scale and is analyzed using multiple linear regression analysis and hypothesis testing methods. The benefit of this research is to get to know about specific impact of three variables that affect work performance so it will help leaders of the government to maximalize employee work performance. The research results show that respondents responded positively to each statement item to measure the variable. Based on further analysis of primary data using the SPSS Software, it can be concluded that transformational leadership, interpersonal communication, and organizational commitment have a significant positive influence on employee performance. Leaders who have been able to implement a transformative attitude, warm and professional employee communication, and high commitment to the organization produce employee performance that can be said to be good.

The Role of Perceived Ease of Use, Perceived Usefulness and Perceived Security on Behavioral Intention to Use Customer of Blu Digital Banking Application (A Case Study on Faculty of Administrative Science, Universitas Brawijaya Student)

2024-08-13T09:00:12+07:00

In the current period of the Industrial Revolution 4.0, the use of Information Technology has reached unprecedented proportions and is only expected to increase. The banking industry is only one of many that has seen growth thanks to Indonesia's steadily increasing rate of digitalization. Digital banking is a minor example of digitalization in the financial industry. PT Bank Digital BCA is one of many digital banks in Indonesia. Blu is the app used to conduct all of a digital bank's banking transactions online. Due to the novelty of the technology, more studies on the potential user base for digital banking are warranted (Behavioral Intention to Use). The goal of this research was to identify the factors that influence users' decisions about how often and for how long the Undergraduate Students on Faculty of Administrative Sciences, Brawijaya University will use the Blu digital banking app. SPSS version 25 is utilized to perform multiple linear regression for this study's analysis.The results of the data analysis that has been carried out show that: Perceived Ease of Use (PEOU), Perceived Usefulness (PU), and Perceived Security (PS) have a significant positive effect on the Behavioral Intention to Use (BIU) digital banking application Blu. The lack of three independent variables in explaining the dependent variable causes the need for additional variables for further research.

The Solvency And Liquidity Of Textile And Garment Industry Based On Firm Value Through Profitability

2024-08-21T22:56:31+07:00

The development of the textile and garment industry has led to the emergence of business opportunities for investors to invest. In making an investment, investors need to pay attention to the financial condition of the company that will invest by looking at the company's financial statements. The purpose of this study was to analyze whether solvency and liquidity affect firm value through profitability. The population used is manufacturing companies in the textile and garment industry sector listed on the Indonesia Stock Exchange for 2020 to 2022. This research uses SmartPLS to analyze. There are three stages of analysis in PLS, namely the model measurement stage, the structural model stage and the hypothesis testing stage. The results of this study indicate that the solvency and liquidity variables that affect profitability have an R² value of 0.032 or 3.2%. 2While the solvency, liquidity and profitability variables that affect firm value have an R value of 0.307 or 30.7%. Solvency has an insignificant effect on profitability. Liquidity has a negative insignificant effect on profitability. Solvency has a positive insignificant effect on firm value. Liquidity has no significant positive effect on firm value. Profitability has a significant positive effect on firm value. Solvency and liquidity have an insignificant negative effect on firm value through profitability.

A Effects of Psychological Empowerment on the Quality of Job Performance: The Mediating Role of Affective Organizational Commitment

2024-08-30T11:07:47+07:00

This research aims to determine and analyze the influence of each variable on performance quality at health sciences universities in Central Java, where performance quality is a very crucial component in maintaining and improving organizational sustainability. This research method uses a quantitative method, the sampling technique uses a random sampling technique, using an instrument in the form of a questionnaire which is distributed to respondents via Google Form. The number of respondents was 210 people but 126 respondents met the criteria. Random sampling is a sampling technique. The analysis technique uses SEM SmartPLS to test existing hypotheses. The results of this research show that affective organizational commitment has an influence on the quality of work performance. The three independent variables in this case competence, meaning, self-determination and impact can also influence the organization's affective commitment. It can also be said that affective organizational commitment in increasing the sustainability role of health sciences universities is very important. The theoretical implications of this research are expected to develop existing theories used in this research and have practical implications to contribute to decision makers in health science universities.

Health Service Satisfaction To Purchase Decision: The Dual Mediation of Customer Engagement And Word of Mouth

2024-09-30T07:31:07+07:00

This study examines the direct impact of customer satisfaction on repurchase intention and the indirect effects mediated through customer engagement and word of mouth (WOM) at Graha Husada Jepara Hospital. Involving 227 respondents with a simple random sampling method, The findings show that both WOM and customer engagement fully mediate the relationship between customer satisfaction and repurchase intention, while customer satisfaction itself exhibits an insignificant direct correlation with repurchase intention. These findings suggest that enhancing customer engagement and utilizing WOM are critical for improving repurchase intentions, as they substantially mediate the influence of customer satisfaction. Therefore, the hospital should focus on strategies that strengthen customer relationships and communication to enhance patient retention and satisfaction.

Markov Chain Analysis to Predict Instant Noodle Brand Switching (Case Study: Indomie and Mi Gaga)

2024-09-22T22:23:32+07:00

Competition in the use of instant noodle brands in Indonesia makes the instant noodle industry need to conduct market share analysis. One of the market share analyses that can be used is the Markov chain analysis. Markov chain is a mathematical model that describes a system that undergoes a change in status from one state to another stochastically with the aim of seeing the transition of the community in changing the choice of Instant Noodle brands. The Instant Noodle brands used as objects are Indomie, Mi Gaga, and other brands. In this study, the data used is primary data, which is obtained by distributing questionnaires to the people of Pagedangan District as many as 100 respondents were selected using the purposive sampling method. This study aims to determine the prediction results of instant noodle brand switching opportunities and determine the state of market share (market share) of instant noodle brands using Markov Chain. The results of this study indicate the displacement of consumers from the three instant noodle products, namely Indomie, Mi Gaga, and Other Brands, where the probability of Indomie consumer displacement in the next 6 periods will be predicted to increase from 0 by 0.54 or 54%, in Mi Gaga by 0.41 or 41%, while in other brands only 0.05 or 5%. Furthermore, in the Market share of the three instant noodle products, namely Indomie, Mi Gaga, and Other Brands in the next 6 periods, the largest percentage is Indomie, which is 52.62%, while Mi Gaga is 43.11%, and other brands are only 4.28%. This shows that the Indomie sequence is the most in-demand by respondents.

Hedonic Value and Customer Experience on Repurchase Decisions: A Study of Foreign Brand Retail in Indonesia with Customer Satisfaction as Mediation

2024-10-01T08:39:22+07:00

This study aims to fill gaps in the literature by examining the influence of hedonic value and customer experience on repurchase decisions in foreign brand retail in Indonesia, with customer satisfaction as a mediating factor. The study utilizes a quantitative approach, collecting data via questionnaires from 202 respondents who have purchased from foreign brand retailers such as ZARA, Uniqlo, H&M, Miniso, and Sephora in Indonesia. The findings reveal that hedonic value and customer experience significantly influence customer satisfaction and repurchase decisions. However, customer satisfaction does not mediate the effects of either hedonic value or customer experience on repurchase decisions. This research introduces a novel perspective by showing that customer satisfaction may not always play a mediating role in consumer decision-making processes within the context of foreign brand retail. These results have practical implications for retail managers seeking to enhance consumer loyalty through hedonic and experiential strategies, while also contributing to academic discussions on consumer behavior.