FEBRIYANTI, Della Ajeng Ayu; MUSTOFA, Amirul; F, Zainal. Kualitas Pelayanan Publik Pada Bus Trans Jatim. Soetomo Administrasi Publik , [S. l.], p. 381–394, 2023. Disponível em: https://ejournal.unitomo.ac.id/index.php/sap/article/view/7240. Acesso em: 20 jun. 2026.