Effectiveness of Mediation as an Alternative to Out-of-Court Settlement of Consumer Disputes (Study at BPSK Mataram City)
DOI:
https://doi.org/10.25139/lex.v4i1.10716Keywords:
Mediation, Consumer Dispute, BPSK Mataram CityAbstract
The research objectives are: 1) To examine the regulation of the mechanism for resolving consumer disputes through mediation at BPSK Mataram City. 2) To examine the effectiveness of mediation as an alternative to consumer dispute resolution by BPSK Mataram City. 3) To examine the factors that influence the effectiveness of mediation as an alternative to consumer dispute resolution by BPSK of Mataram City. The type of legal research used is Empirical legal research. The approach methods include the statute approach, conceptual approach, case approach, and sociological approach. The results of the research are: 1). there are several regulations governing the dispute resolution mechanism at BPSK including: Law Number 8 of 1999 concerning Consumer Protection, Regulation of the Minister of Trade Number 72 of 2020 concerning Consumer Dispute Resolution Bodies, Decree of the Minister of Industry and Trade Number 350/MPP/Kep/12/2001 concerning the Implementation of Duties and Authority of Consumer Dispute Resolution Bodies. 2). During the period starting from 2020 until June 2025, BPSK Mataram City has succeeded in resolving 84 cases (63%) using successful mediation, while 44 cases (33%) others were resolved by agreeing to disagree and only 5 cases (4%) failed to be resolved, meaning that most cases can be resolved with the output of a peace deed. In this case, in 2020 until June 2025, BPSK Mataram City has resolved disputes by mediation by 63%, namely 84 cases out of a total of 133 cases. This is an indicator that mediation at BPSK Mataram City is very effective. 3) Several factors influence the success of mediation at BPSK Mataram City, namely: Skills and techniques of a mediator in conducting mediation, Good faith of the parties to execute the deed of peace.
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