Analysis of the Expectation-Confirmation Model in Continuance Intention to Use the MAXIM Application
DOI:
https://doi.org/10.25139/sng.v15i1.10707Keywords:
Confirmation, Continuance Intention, Expectation Confirmation Model, Habit, Perceived Usefulness, Satisfaction.Abstract
The study focuses on analyzing the impact of the Expectation Confirmation Model (ECM) on the intention to continue using the MAXIM app in Kendari city. With 140 respondents selected using purposive sampling, data on perceived usefulness, confirmation, habit, and intention to continue was collected through a questionnaire. Structural Equation Modeling Partial Least Squares (SEM-PLS) was used for data analysis. Results show confirmation strongly influences perceived usefulness and habit, while its impact on satisfaction is weaker. Perceived usefulness and habit positively affect intention to continue usage, with satisfaction also playing a role, albeit weakly. User experience could be a valuable aspect for future research.
References
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Mansour, A., & Al-Azzam, A. (2022). The impact of perceived usefulness and perceived ease of use on user continuance intention of e-learning system. Education and Information Technologies, 27, 3133–3150. https://doi.org/https://doi.org/10.1007/s10639-021-10618-0
Nguyen, T. ., & Ghazali, E. . (2020). he role of habit in the continuance intention of mobile applications. Journal of Retailing and Consumer Services, 57(102209).
O’Brien, H. L., & Toms, E. G. (2021). What is user engagement? A conceptual framework for defining user engagement with technology. Computers in Human Behavior, 112, 106468. https://doi.org/https://doi.org/10.1016/j.chb.2020.106468
Omar, M., & Hossain, M. (2021). The Impact of User Habit on Satisfaction and Continuance Intention in Social Media. Computers in Human Behavior, 115, 106611.
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Alharbi, S. A., & Drew, S. (2020). Factors Influencing the Adoption of E-Learning Systems: The Role of Habit and User Satisfaction. Education and Information Technologies, 25(4), 3631-3650.
Bai, X., & Wang, Y. (2021). Understanding user satisfaction and continuance intention in social media: The role of user experience. Computers in Human Behavior, 115, 106622. https://doi.org/https://doi.org/10.1016/j.chb.2020.106622
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351–370. https://doi.org/https://doi.org/10.2307/3250921
Huang, Y., & Benyoucef, M. (2022). The impact of habit on user engagement and continuance intention in social media. Computers in Human Behavior, 128, 107086.
Khan, M. N., & Al, E. (2021). Understanding the role of habit in the acceptance and use of mobile banking: An extended ECM approach. International Journal of Bank Marketing, 39(3), 487-504.
Khan, M. N., & Qureshi, M. (2020). Impact of Perceived Usefulness on User Satisfaction: A Study on Mobile Banking. Journal of Internet Banking and Commerce, 25(1), 1–21.
Kim, D. J., & & Lee, H. (2022). The influence of information confirmation on mobile application adoption: The role of perceived usefulness. Journal of Business Research, 142, 59–70. https://doi.org/. https://doi.org/10.1016/j.jbusres.2021.12.059
Kock, N. (2021). PLS SEM Made Simple: A Gentle Approach to Learning Structural Equation Modeling (3rd Editio). CreateSpace Independent Publishing Platform.
Kumar, A Kumar, A. (2020). The role of user satisfaction in influencing continuance intention in e-learning. Education and Information Technologies, 25(3), 1999–2018. https://doi.org/https://doi.org/10.1007/s10639-019-10078-z
Liu, S., & Li, J. (2020). The impact of user satisfaction on continuance intention in mobile applications. Journal of Business Research, 421–429. https://doi.org/https://doi.org/10.1016/j.jbusres.2019.10.011
Magfiroh, L. (2019). Prospek Bisnis Transportasi Online dalam Masyarakat Industrial : Pendekatan Islamic Innovation Disruptif. IAIN Palngka raya.
Mansour, A., & Al-Azzam, A. (2022). The impact of perceived usefulness and perceived ease of use on user continuance intention of e-learning system. Education and Information Technologies, 27, 3133–3150. https://doi.org/https://doi.org/10.1007/s10639-021-10618-0
Nguyen, T. ., & Ghazali, E. . (2020). he role of habit in the continuance intention of mobile applications. Journal of Retailing and Consumer Services, 57(102209).
O’Brien, H. L., & Toms, E. G. (2021). What is user engagement? A conceptual framework for defining user engagement with technology. Computers in Human Behavior, 112, 106468. https://doi.org/https://doi.org/10.1016/j.chb.2020.106468
Omar, M., & Hossain, M. (2021). The Impact of User Habit on Satisfaction and Continuance Intention in Social Media. Computers in Human Behavior, 115, 106611.
Rahi, S Ghani, M. (2020). Exploring the Role of Perceived Usefulness and Trust in User Satisfaction with E-Government Services. Government Information Quarterly, 37(4), 101491.
Suh, A., & Lee, J. (2022). The impact of user experience on continuance intention in mobile applications: The mediating role of habit. Journal of Retailing and Consumer Services, 64, 102764. https://doi.org/https://doi.org/10.1016/j.jretconser.2021.102764
Zhang, Y., Wang, X., & & Li, J. (2023). Confirmation and perceived usefulness in digital health applications: An empirical study. . . Health Informatics Journal, 29(1), 146–157. https://doi.org/. https://doi.org/10.1177/14604582211020834
