Industrial relations dominance in the ride sharing transportation apps

  • Mandra Nur Alia Airlangga University
  • Bagong Suyanto Airlangga University
  • Vinsensio Dugis Airlangga University
Abstract views: 1051 , PDF downloads: 491
Industrial Relations Dominance in the Ride Sharing Transportation Apps downloads: 0
Keywords: industrial relations, sharing economy, grab, business partner, domination, hidden interests


The development of digitalisation has penetrated the transportation sector. Indonesia has become a market for ride-sharing startups which has proliferated in the past three years. This article aimed to understand the hidden interests and dominance occurring in industrial relations in the sharing economy system in Grab Indonesia, especially in GrabCar services. The formulations of the problem in this paper were: whether the cause of the conflict between Grab company and its business partners reflected the company's or business partners’ hidden interests? And then, what were the implications of the conflict on industrial relations for Grab and its partners?. This study used a qualitative approach with the Verstehen method to find the deepest and intersubjective meanings of social actions. This research applied the theory of conflict, industrial relations, and partnerships. Data sources in this study were primary sources in the form of interviews and secondary sources through newspapers, journals, books and webpages. The results showed that the cause of the conflict between Grab and its business partners revealed hidden interests of the company and some of its business partners. and also, conflicts caused imbalance and dominance of industrial relations in which the company has stronger power and authority than its business partners.


Allen, D., & Berg, C. (2014). The sharing economy: How over-regulation could destroy an economic revolution. Fast Company, 5(11), 24–28.
Ansari, N. L., Weber, L., Hood, S., Otto, C., & Sawayda, J. (2015). Uber Technologies Inc.: Managing Opportunities and Challenges. Daniels Fund Ethics Intiative, 1–13.
Arul Busyro. (2011). Konsep Umum Hubungan Industrial. Www.Scribd.Com.
Basselier, R., Langenus, G., & Walravens, L. (2018). The rise of the sharing economy. Economic Review, iii, 57–78.
Ciulli, F., & Kolk, A. (2019). Incumbents and business model innovation for the sharing economy: Implications for sustainability. Journal of Cleaner Production, 214, 995–1010.
CNN. (2016). Anthony Tan, Pendiri Grab yang Mendukung dan Menggoyang Taksi. In CNN Indonesia (p. 1).
Corcoran, P. (1999). Successful Partnerships. April, 1–12.
Fleet, D. D. Van, & Yukl, G. (1992). Theory and Research on Leadership in Organizations.
Furqon, C. (2003). Hakikat komunikasi organisasi. In Hakikat Komunikasi Organisasi (Vol. 2, Issue 15, pp. 1–9).
Grundey, D., & Daugelaite, I. (2009). Developing business partnership on the basis of internal marketing. Economics and Sociology, 2(1), 118–130.
Hazliansyah. (2017). Grab Akan Beberkan Penyebab Mitra Pengemudi Dinonaktifkan. Republika.Co.Id.
Hill, S. (2015). RAW DEAL: How the Uber Economy and Runaway Capitalism Are Screwing American Workers. St. Martin’s Press.
Hong, J. H., Kim, B. C., & Park, K. S. (2019). Optimal risk management for the sharing economy with stranger danger and service quality. European Journal of Operational Research, 279(3), 1024–1035.
Horton, J. J., & Zeckhauser, R. J. (2016). Owning, Using and Renting: Some Simple Economics of the “Sharing Economy.” SSRN Electronic Journal, 1–42.
Kotler, P. (1999). kotler on Marketing. The Free Press.
Laukkanen, M., & Tura, N. (2020). The potential of sharing economy business models for sustainable value creation. Journal of Cleaner Production, 253.
Levinger, B., & Mulroy, J. (2004). A partnership model for public health five variables for productive collaboration (Issue July). Pact Publications.
Li, Y., & Taeihagh, A. (2017). The governance of risks in ridesharing : Lessons learned from Singapore The governance of risks in ridesharing : Lessons learned from Singapore. 3rd International Conference on Public Policy (ICCPP3), June 28-30, 1–24.
Malhotra, A., & Van Alstyne, M. (2014). The dark side of the sharing economy ... and how to lighten it. In Communications of the ACM (Vol. 57, Issue 11, pp. 24–27).
Mohr, J., & Robert Spekman. (1994). Characteristics of Partnership Success: Partnership Attributes, Communication Behavior, and Conflict Resolution Techniques. 15 No 2, 145–152.
Morrar, R., Arman, H., & Mousa, S. (2017). the Fourth Industrial Revolution (Industry 4.0) a Social Innovation Perspective. Technology Innovation Management Review, 7(11), 12–21.
N., B., Hassan, M. M., & Das, D. K. (2020). Information Communication Technologies for Travel in Southern African Cities (pp. 114–127). Springer Nature Switzerland.
Nagy, J., Oláh, J., Erdei, E., Máté, D., & Popp, J. (2018). The role and impact of industry 4.0 and the internet of things on the business strategy of the value chain-the case of hungary. Sustainability (Switzerland), 10(10).
Payaman, S. (2009). Manajemen Hubungan Industrial. Jala Permata Aksara.
Ralf Dahrendorf. (1986). Konflik dan Konflik dalam Masyarakat Industri. CV Rajawali.
Sanusi, A. (n.d.). Manfaat Kemitraan Usaha.
Schor, J. (2016). Debating the Sharing Economy. Journal of Self-Governance and Management Economics, 4(3), 7.
Siddiqi, Z., & Buliung, R. (2013). Dynamic ridesharing and information and communications technology: Past, present and future prospects. Transportation Planning and Technology, 36(6), 479–498.
Simarmata, J., Sitorus, M. R., Yuliantini, & Arubusman, D. A. (2019). The factors influencing passengers’ interest in using transportation services. TEM Journal, 8(3), 945–950.
Solihah, R. (2016). Pola relasi bisnis dan politik di Indonesia masa reformasi: Kasus rent seeking. Jurnal Wacana Politik, 1(1), 41–52.
Sumanto. (2014). Hubungan Industrial Memahami dan Mengatasi Potensi Konflik Kepentingan Pengusaha Pekerja Pada Era Modal Global. PT Buku Seru.
Susilo, D., & Akbar, W. (2020). Economic development on society : Decision to keep driving on ride- sharing transportation in Indonesia. Revista, 41(10), 17. (2016). Negara-negara Ini Juga Menolak Uber.
Terán Tamayo, L. F. (2014). Evaluation Framework. 95–110.
Wallsten, S. (2015). The Competitive Effects of the Sharing Economy: How is Uber Changing Taxis? Technological Policy Institute, July, 1–22.
Wang, H., & Yang, H. (2019). Ridesourcing systems: A framework and review. Transportation Research Part B: Methodological, 129, 122–155.
Yunus, E., Susilo, D., Riyadi, S., Indrasari, M., & Putranto, T. (2019). The Effectiveness Marketing Strategy for Ride Sharing Transportation: Intersecting Social Media, Technology, and Innovation. Entrepreneurship and Sustainability Issues, 7(2), 1424–1434.
How to Cite
Alia, M. N., Suyanto, B., & Dugis, V. (2020). Industrial relations dominance in the ride sharing transportation apps. Jurnal Studi Komunikasi, 4(2), 357-373.

Most read articles by the same author(s)