Public service innovation process of smart kampung program at Banyuwangi

  • Choirul Saleh University of Brawijaya
  • Syahrul Ibad Universitas Brawijaya
  • Lely Indah Mindarty Universitas Brawijaya
  • Bambang Santoso Hariyono Universitas Brawijaya
Abstract views: 599 , PDF downloads: 484
Keywords: smart village, local government, public services, information technology


This study aims to describe and analyse the process of public service innovation through the Smart Kampung Banyuwangi program. The emergence of various qualified public service innovations is the main indicator of responsiveness in community services. This research has a qualitative method study, based on the analysis of the public innovation process of  "Smart Kampung Banyuwangi" conducted within the local government of  Banyuwangi, East Java, Indonesia. The findings show that the public service innovation process of "Smart Kampung Banyuwangi" was done systematically and comprehensively so the Program has properly. This study concludes that the Smart Kampung Banyuwangi program has a positive and significant impact on solving problems in rural areas, as well as producing optimal performance in providing public services to rural communities because people can get services that are faster, closer, more precise, easier, cheaper and more other advantages.


Alberti, A., & Bertucci, G. (2006). Replicating Innovations in Governance: an Overview. Innovations in Governance and Public Administration: Replicating What Works, 1, 190. Archives/2006 Innovations in Governance_Replicating What Works.pdf

Anggadwita, G. (2013). Service Innovation in Public Sector : A Case Study on PT. Kereta Api Indonesia. Journal of Social and Development Sciences, 4(7), 308–315.

Atko, V., & others. (2019). Smart village development principles and driving forces: the case of Lithuania. European Countryside, 11(4), 497–516.

Bækkelie, M. K. E. (2016). Service design implementation for innovation in the public sector. Proceedings of NordDesign, NordDesign 2016, 1, 22–31.ækkelie.pdf /5557a5bc-08da-4680-ab70-dac57e9259de

Bharosa, N., Meijer, K., & Van Der Voort, H. (2020). Innovation in public service design: Developing a co-creation tool for public service innovation journeys. ACM International Conference Proceeding Series, 275–284.

Chen, J., Walker, R. M., & Sawhney, M. (2020). Public service innovation: a typology. Public Management Review, 22(11), 1674–1695.

Costello, T., & Prohaska, B. (2013). Innovation. ITPro.

Creswell, J. W., & David, J. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.

Damanpour, F., & Schneider, M. (2010). Characteristics of innovation and innovation adoption in public organizations: Assessing the role of managers (Journal of Public Administration Research and Theory (2009) 19:3 (495-522) DOI:10.1093/jopart/mun021). Journal of Public Administration Research and Theory, 20(1), 259.

de Vries, H., Tummers, L., & Bekkers, V. (2018). A stakeholder perspective on public sector innovation: why position matters. International Review of Administrative Sciences, 84(2), 269–287.

Fahlevi, H. (2014). The Innovation of the Role of Accounting in Public Hospitals - Lessons Learned from Hospital Financing Reforms in Indonesia and Germany [Deutsche Universität für Verwaltungswissenschaften]. In der Detschen Universitat.

Fuglsang, L. (2010). Bricolage and invisible innovation in public service innovation. Journal of Innovation Economics & Management, n° 5(1), 67–87.

Gevelt, T. Van, & Holmes, J. (2015). A Vision for Smart Villages. Smart Villages New Thingking for Off-Grid Communities Worldwide, 5(5), 1–6.

Hunt, M. G., Miller, R. A., Stacy, M. A., Lynam, S., & Carr, E. R. (2019). Public Servant, Silent Servant: A Call to Action for Advocacy Training in Public Service Settings. Psychological Services, 17(S1), 37.

Kusumasari, B., Setianto, W. A., & Pang, L. L. (2018). A Study on Digital Democracy Practice: Opportunities and Challenges of e-Health Implementation in Indonesia. Jurnal Ilmu Sosial Dan Ilmu Politik, 22(1), 1.

Leavy, P. (2017). Research Design: Quantitative. Qualitative, Mixed Methods, Arts-Based, and Community-Based Participatory Research Approaches.

Lewis, B. D. (2017). Does local government proliferation improve public service delivery? Evidence from Indonesia. Journal of Urban Affairs, 39(8), 1047–1065.

MCLAUGHLIN, K. (2021). Working with local governments to improve service delivery in Indonesia. Worldbank.Org.

Melo, S., De Waele, L., & Polzer, T. (2020). The role of Post-New Public Management in shaping innovation: the case of a public hospital. International Review of Administrative Sciences, 88(4), 1032–1049.

Mulgan, G., Albury, D., & others. (2003). Innovation in the public sector. Strategy Unit, Cabinet Office, 1(1), 40.

Notoatmodjo, S. (2010). Health research methodology. Jakarta. Rieneka Cipta Publisher, Bandung, Indonesia.

Pathak, V., Jena, B., & Kalra, S. (2013). Qualitative research. Perspectives in Clinical Research, 4(3).

Pratama, A. B. (2020). The landscape of public service innovation in Indonesia: A comprehensive analysis of its characteristic and trend. Innovation and Management Review, 17(1), 25–40.

Saifullah, Mohammd, N. (2017). Public Service Innovation. The Diplomat In Spain.

Santoso, M. I. (2015). Applying interactive planning on public service leadership in the directorate general of immigration Indonesia. Procedia-Social and Behavioral Sciences, 169, 400–410.

Satoła, Ł., & Milewska, A. (2022). The Concept of a Smart Village as an Innovative Way of Implementing Public Tasks in the Era of Instability on the Energy Market—Examples from Poland. Energies, 15(14), 5175.

Schermerhorn Jr, J. R., Osborn, R. N., Uhl-Bien, M., & Hunt, J. G. (2011). Organizational behavior. john wiley & sons.

Schermernmorn John.R. (1993). Management fot productifity. New York John Wiley & Son Inc, New York, 166.

Sihombing, T. (2016). Public Service Innovation and Reform Towards Good Local Governance. Global Journal of Politics and Law Research, 4(1), 64–72.

Somwanshi, R., Shindepatil, U., Tule, D., Mankar, A., Ingle, N., Rajamanya, G., & Deshmukh, A. (2016). Study and development of village as a smart village. International Journal of Scientific & Engineering Research, 7(6), 395–408.

Sugiyono. (2009). Metode Penelitian Kuantitatif,Kualitatif dan R&D. Bandung: Alfabeta.

Sutanto, E. M. (2017). The influence of organizational learning capability and organizational creativity on organizational innovation of Universities in East Java, Indonesia. Asia Pacific Management Review, 22(3), 128–135.

Taylor, Steven, J., Bogdan Robert & DeVaulth, Marjor, L. (2016). Introduction to Qualitative Research Methods A Resource Guidebook. by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada.

Walker, R. M. (2014). Internal and External Antecedents of Process Innovation: A review and extension. Public Management Review, 16(1), 21–44.

Walker, R. M., Jeanes, E., & Rowlands, R. (2002). Measuring innovation - Applying the literature-based innovation output indicator to public services. Public Administration, 80(1), 201–214.

Wiryanto, W. (2020). Initiative and Implementation of The Public Service Innovation by Regional Government in Indonesia. Journal of Governance and Local Politics, 2(2), 201–215.

Yuwono, T., Alfirdaus, L. K., & Manar, D. G. (2020). Semua Berawal dari IT: Terobosan Banyuwangi dalam Menata Ulang Tatakelola Pemerintahan. Politika: Jurnal Ilmu Politik, 11(2), 148–162.

How to Cite
Choirul Saleh, Ibad, S., Mindarty, L. I., & Hariyono, B. S. (2023). Public service innovation process of smart kampung program at Banyuwangi . Jurnal Studi Komunikasi, 7(1), 229-248.