Working with limitations: social media management in local government on Solo region

Andre Rahmanto

doi:10.25139/jsk.v8i1.6254

Andre Rahmanto Sebelas Maret University

https://doi.org/10.25139/jsk.v8i1.6254

Abstract views: 59 ,

PDF downloads: 64

Keywords: Government communication; Social Media; local government

Abstract

Government communication plays an important role in the two-way relationship between government and society. The development of social media platforms fulfills the information function for the government. The model of using social media is important in connection with the implementation of good governance in the administration of government. The method used in this research is qualitative. In particular, the researchers conducted an FGD (Focus Group Discussion) with the Solo Raya government to obtain information related to social media management. The result of this research is that social media is currently a platform that is often used by the government of the City of Solo Raya to provide information to the public. The function of social media is still minimal to 1) build program support and legitimacy, 2) identify and respond to community needs. 3) Define government services and provide government accountability mechanisms.

References

Al-Omoush, K. S., de Lucas, A., & del Val, M. T. (2023). The role of e-supply chain collaboration in collaborative innovation and value-co creation. Journal of Business Research, 158, 113647. https://doi.org/10.1016/J.JBUSRES.2023.113647
Felix, R., Rauschnabel, P. A., & Hinsch, C. (2017). Elements of strategic social media marketing: A holistic framework. Journal of Business Research, 70, 118–126. https://doi.org/10.1016/J.JBUSRES.2016.05.001
Haro-de-Rosario, A., Sáez-Martín, A., & del Carmen Caba-Pérez, M. (2016). Using social media to enhance citizen engagement with local government: Twitter or Facebook? Https://Doi.Org/10.1177/1461444816645652, 20(1), 29–49. https://doi.org/10.1177/1461444816645652
Hong, S., Kim, S. H., & Kwon, M. (2022). Determinants of digital innovation in the public sector. Government Information Quarterly, 39(4), 101723. https://doi.org/10.1016/J.GIQ.2022.101723
Hyland-Wood, B., Gardner, J., Leask, J., & Ecker, U. K. H. (2021). Toward effective government communication strategies in the era of COVID-19. Humanities and Social Sciences Communications 2021 8:1, 8(1), 1–11. https://doi.org/10.1057/s41599-020-00701-w
Kavanaugh, A. L., Sheetz, S. D., Sandoval-Almazan, R., Tedesco, J. C., & Fox, E. A. (2016). Media use during conflicts: Information seeking and political efficacy during the 2012 Mexican elections. Government Information Quarterly, 33(3), 595–602. https://doi.org/10.1016/J.GIQ.2016.01.004
Khazaeli, S., & Stockemer, D. (2013). The Internet: A new route to good governance. Http://Dx.Doi.Org/10.1177/0192512113494728, 34(5), 463–482. https://doi.org/10.1177/0192512113494728
Lehoux, P., Poland, B., & Daudelin, G. (2006). Focus group research and “the patient’s view.” Social Science & Medicine (1982), 63(8), 2091–2104. https://doi.org/10.1016/J.SOCSCIMED.2006.05.016
Magro, M. J. (2012). A review of social media use in e-government. Administrative Sciences, 2(2), 148–161. https://doi.org/10.3390/admsci2020148
Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327–334. https://doi.org/10.1016/J.GIQ.2013.05.015
Mossberger, K., Wu, Y., & Crawford, J. (2013). Connecting citizens and local governments? Social media and interactivity in major U.S. cities. Government Information Quarterly, 30(4), 351–358. https://doi.org/10.1016/J.GIQ.2013.05.016
Rowe, I. (2014). Civility 2.0: a comparative analysis of incivility in online political discussion. Https://Doi.Org/10.1080/1369118X.2014.940365, 18(2), 121–138. https://doi.org/10.1080/1369118X.2014.940365
Sengupta, S., Ray, D., Trendel, O., & Vaerenbergh, Y. Van. (2018). The Effects of Apologies for Service Failures in the Global Online Retail. International Journal of Electronic Commerce, 22(3), 419–445. https://doi.org/10.1080/10864415.2018.1462951
Susanto, E. H. (2017). Media Sosial Sebagai Pendukung Jaringan Komunikasi Politik. Jurnal ASPIKOM, 3(3), 379–398. http://jurnalaspikom.org/index.php/aspikom/article/view/123
Tokakis, V., Polychroniou, P., & Boustras, G. (2019). Crisis management in public administration: The three phases model for safety incidents. Safety Science, 113, 37–43. https://doi.org/10.1016/J.SSCI.2018.11.013
Yang, J., & Lee, S. (2020). Framing the MERS information crisis: An analysis on online news media’s rumour coverage. Journal of Contingencies and Crisis Management, 28(4), 386–398. https://doi.org/10.1111/1468-5973.12292
Zuiderwijk, A., Shinde, R., & Janssen, M. (2019). Investigating the attainment of open government data objectives: is there a mismatch between objectives and results? International Review of Administrative Sciences, 85(4), 645–672. https://doi.org/10.1177/0020852317739115/ASSET/IMAGES/LARGE/10.1177_0020852317739115-FIG4.JPEG