Analisis Kepuasan Penyedia Terhadap Penerapan Prinsip Efisien, Efektif, Transparan, dan Terbuka Pada Pengadaan Konstruksi Pemerintah di Kabupaten Manggarai

  • Patrisius Valdoni Sandi Teknik Sipil, Universitas Katolik Indonesia Santu Paulus Ruteng
  • Ewaldus Onesiaus Kaur Prodi Teknik Sipil, Fakultas Teknik, Universitas Katolik Indonesia Santu Paulus Ruteng
  • Lulu Handayani Prodi Teknik Sipil, Fakultas Teknik, Universitas Katolik Indonesia Santu Paulus Ruteng
https://doi.org/10.25139/jprs.v7i2.8742
Abstract views: 82 , PDF downloads: 113
Keywords: Procurement, Construction, Suitability, Satisfaction,, Tki, CSI

Abstract

Supplier satisfaction in Public Procurement (PBJP) can significantly impact project execution quality, efficiency and productivity, reputation and long-term relationships, innovation, and risk management. This is especially important in Manggarai Regency, where construction projects often focus on accessibility and connectivity. Therefore, an analysis of supplier satisfaction with the application of efficient, effective, transparent, and open principles in government construction procurement is needed to determine priority improvements for the existing indicators within these principles. The results of the suitability level analysis (Tki) show a suitability value of 96.79% between performance and importance in applying efficient, effective, transparent, and open principles, indicating that the service quality provided is lacking or does not meet what is considered important by the suppliers, or in other words, it is not yet satisfactory. A satisfaction analysis using the Customer Satisfaction Index (CSI) method yielded a CSI value of 61.917%, which falls within the range of 66%-80.99%, indicating that respondents are generally satisfied with the application of these principles in government construction procurement in Manggarai Regency.

References

Setiawan, A.D., Yamani, A.Z., Wiyanti, F. D (2022). “Pengukuran Kepuasan Konsumen Menggunakan Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) (Studi Kasus UMKM Ahul Saleh)”. Jurnal Teknologi dan Manajemen Industri Terapan (JTMIT) 1(4), 286-295.

Indonesia (2018). Peraturan Presiden Nomor 16 Tahun 2018 tentang Pengadaan Barang/Jasa Pemerintah, Lembaran Negara RI Tahun 2004 Nomor 5, Sekretariat Negara, Jakarta.

Sandi, P.V., Rahman, M.A., Utomo, C. (2020). “A concept to evaluate procurement principles implementation of public construction project in Surabaya”. IOP Conf. Ser.: Mater. Sci. Eng. 930 012005.

Sandi, P.V., Rahman, M.A (2023). “Evaluation of the Public Procurement Principles Implementation in Surabaya Construction Projects”. Prosiding, International Conference on Rehabilitation and Maintenance in Civil Engineering.

Sandi, P.V. (2021). “Evaluasi Penerapan Prinsip-Prinsip Pengadaan Barang Dan Jasa Pada Proyek Konstruksi Pemerintah Di Kota Surabaya Berdasarkan Sudut Pandang Penyedia Jasa”. Thesis, Institut Tekologi Sepuluh Nopember Surabaya.

Anggraini L. D, Doeranto, P., Ikasari, D. M (2015). “Analisis Persepsi Konsumen Menggunakan Metode Importance Performance Analysis Dan Customer Satisfaction Index”. Jurnal Industri 4(2), 74-81.

Sugiyono (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Jilid 25, Alfabeta, Bandung.

Widodo, S. M., (2018). “Metode Customer Satisfaction Index (CSI) Untuk Mengetahui Pola Kepuasan Pelanggan Pada E-Commerce Model Business to Customer”. Jurnal Informatika UPGRIS, Vol.4, No.1, 2018, Hal 38-45.

Published
2024-09-12
How to Cite
Sandi, P. V., Kaur, E. O., & Handayani, L. (2024). Analisis Kepuasan Penyedia Terhadap Penerapan Prinsip Efisien, Efektif, Transparan, dan Terbuka Pada Pengadaan Konstruksi Pemerintah di Kabupaten Manggarai. Ge-STRAM: Jurnal Perencanaan Dan Rekayasa Sipil, 7(2), 111-116. https://doi.org/10.25139/jprs.v7i2.8742
Issue
Vol. 7 No. 2: September 2024
Section
Articles

Copyright (c) 2024 Patrisius Valdoni Sandi, Ewaldus Onesiaus Kaur, Lulu Handayani

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.