Business Process Reengineering: The Role of Information Technology as a Determinant of Success for Improving Performanc
Abstract views: 953
,
PDF (Bahasa Indonesia) downloads: 2844
Abstract
Implementation of Business Process Reengineering (BPR) in companies that are worth trying and agreeing with companies that have failed. Recognizing the advantages behind BPR, a leading organization in Indonesia which is engaged in property sector, seeks to improve itself in order to face competition from its competitors. This study aims to evaluate the success of the organization in implementing BPR in terms of cost, time, quality and flexibility by comparing the observations of conditions before the implementation of BPR and afterwards. The results of this study indicate that the success of an organization in implementing BPR cannot be separated from the support and communication established by Management to its subordinates. Likewise, the strategic role of Information Technology (IT) is also a key success factor achieved in the implementation of this BPR. The existence of IT has enabled changes to the design of the business process because IT is more than just a tool to automate the process but is also the fundamental that shapes how the business itself is done
References
R. Daft. Organization Theory and Design, 7th ed., South-West Publishing, New York, NY, 2001.
S. Alter. Information Systems: The Foundation of E-Business. 4th edition, Chapter 11, Prentice Hall, New Jersey, 2002.
M. Hammer, J. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. Nicholas Brealey, London, 1993.
J.A. O’Brien & G.M. Marakas. Enterprise Information Systems. 13th Edition, Chapter 2, McGraw-Hill, 2007.
C. Ranganathana, J. S. Dhaliwal. "A Survey of Business Process Reengineering Practices in Singapore", Information & Management, 39 (2), pp. 125–134, 2001.
D. Holland, S. Kumar. "Getting past the obstacles to successful reengineering". Business Horizons, 38 (3), pp. 79–85, 1995.
M. Al-Mashari, M. Zairi. "BPR implementation process: an analysis of key success and failure factors", Business Process Management Journal, 5(1), 87-112, 1999.
A. R. Dennis, T. A. Carte, G. G. Kelly. "Breaking the Rules: Success and Failure in Groupware-Supported Business Process Reengineering", Decision Support Systems, 36, pp. 31– 47, 2003.
T. Davenport, J. Short. "The New Industrial Engineering: Information Technology and Business Process Redesign", Sloan Management Review, 31 (4), pp. 11-27, 1990.
S. Subramoniam, M. Tounsi, K. V. Krishankutty. "The Role of BPR in the implementation of ERP systems", Business Process Management, 15 (5), pp. 653-668, 2009.
M. N. Habib, "Understanding Critical Success and Failure Factors of Business Process Reengineering", International Review of Management and Business Research, 2 (1), pp. 1-10, 2013.
S. Pattanayak, S. Roy. "Synergizing Business Process Reengineering with Enterprise Resource Planning System in Capital Goods Industry", Procedia - Social and Behavioral Sciences. 189, pp. 471 – 487, 2015.
N. Brand, H. van der Kolk. Workflow Analysis and Design. Kluwer Bedrijfswetenschappen, Deventer (In Dutch), 1992.
H. A. Reijers, S. L. Mansar. "Best Practices in Business Process Redesign: an Overview and Qualitative Evaluation of Successful Redesign Heuristics", Omega, Vol. 33, pp. 283 – 306, 2005.
T. H. Davenport, D. B. Stoddard, "Reengineering: business change of mythic proportions", Management Information Systems Quarterly, 18 (2), pp. 121-128, 1994.
T. H. Davenport. "Why reengineering failed: the fad that forgot people", Fast Company, January, pp. 69-74, 1996.
A. Gunasekaran, B. Kobu. "Modeling and analysis of business process reengineering", International Journal of Production Research, 40 (11), 2002.
V. Bosilj-Vuksic, M. Spremic. "ERP system Implementation and business Process Change: case study of a Pharmaceutical Company", Journal of computing and Information Technology, 30 (5), pp. 54-71, 2004.
L. M. Markus, R. I. Benjamin. "The magic bullet theory in IT-enabled transformation", Sloan Management Review, pp. 55–68, 1997.
[20] P. O’Neill, and A.S. Sohal, A.S. "Business process reengineering a review of recent literature", Technovation, 19 (9), pp.571–581, 1999.
S. Matende, P. Ogao. "Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation", Procedia Technology, 9, pp. 518-526 2013. https://doi.org/10.1016/j.protcy.2013.12.058.
I. Martin, Y. Cheung Y. "SAP and Business Process Re-engineering", Business Process Management Journal, 6 (2), pp. 113-12, 2000.
V. Botta-Genoulaz, P. Millet. "An investigation into the use of ERP systems in the service sector". International Journal of Production Economics, 99 (1–2), pp. 202–221, 2006.
G. Hashem. "Organizational enablers of business process reengineering implementation: An empirical study on the service sector", International Journal of Productivity and Performance Management, 2019. https://doi.org/10.1108/IJPPM-11-2018-0383
M. Terziovskia, P. Fitzpatrick, P. O’Neill. "Successful predictors of business process reengineering (BPR) in financial services". Int. J. Production Economics, 84, pp. 35–50, 2003.
T. H. Davenport. Process Innovation: Reengineering Work through Information Technology, MA: Harvard Business School Press, Boston 1993.
K. Grint. "TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings?", Management Decision, 35 (10), pp. 731-738, 1997.
A. Zahoor, S. Ijaz, T. Muzammil. "Effective Management System: A Key to BPR Success". European Journal of Business and Management, 7 (25), pp. 41-48, 2015.
A. Z. Khan, R. H. Bokhari, S. I. Hussain, M. Waheed. "Realizing the Importance of User Participation and Business Process Reengineering during ERP Implementation". In Proceedings of International Conference on Information and Knowledge Management (ICIKM 2012), 2012.
H.A. Reijers. Design and Control of Workflow Processes: Business Process Management for the Service Industry. Springer Verlag, Berlin, 2003.
J. McManus, “If You Want To Succeed In Software Development... Try Rapid Application Development (Rad)”, in The Computer Bulletin, Bcs, 9 (10), February 1997.
S. Alter. Information Systems: The Foundation of E-Business. 4th edition, Chapter 11, Prentice Hall, New Jersey, 2002.
M. Hammer, J. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. Nicholas Brealey, London, 1993.
J.A. O’Brien & G.M. Marakas. Enterprise Information Systems. 13th Edition, Chapter 2, McGraw-Hill, 2007.
C. Ranganathana, J. S. Dhaliwal. "A Survey of Business Process Reengineering Practices in Singapore", Information & Management, 39 (2), pp. 125–134, 2001.
D. Holland, S. Kumar. "Getting past the obstacles to successful reengineering". Business Horizons, 38 (3), pp. 79–85, 1995.
M. Al-Mashari, M. Zairi. "BPR implementation process: an analysis of key success and failure factors", Business Process Management Journal, 5(1), 87-112, 1999.
A. R. Dennis, T. A. Carte, G. G. Kelly. "Breaking the Rules: Success and Failure in Groupware-Supported Business Process Reengineering", Decision Support Systems, 36, pp. 31– 47, 2003.
T. Davenport, J. Short. "The New Industrial Engineering: Information Technology and Business Process Redesign", Sloan Management Review, 31 (4), pp. 11-27, 1990.
S. Subramoniam, M. Tounsi, K. V. Krishankutty. "The Role of BPR in the implementation of ERP systems", Business Process Management, 15 (5), pp. 653-668, 2009.
M. N. Habib, "Understanding Critical Success and Failure Factors of Business Process Reengineering", International Review of Management and Business Research, 2 (1), pp. 1-10, 2013.
S. Pattanayak, S. Roy. "Synergizing Business Process Reengineering with Enterprise Resource Planning System in Capital Goods Industry", Procedia - Social and Behavioral Sciences. 189, pp. 471 – 487, 2015.
N. Brand, H. van der Kolk. Workflow Analysis and Design. Kluwer Bedrijfswetenschappen, Deventer (In Dutch), 1992.
H. A. Reijers, S. L. Mansar. "Best Practices in Business Process Redesign: an Overview and Qualitative Evaluation of Successful Redesign Heuristics", Omega, Vol. 33, pp. 283 – 306, 2005.
T. H. Davenport, D. B. Stoddard, "Reengineering: business change of mythic proportions", Management Information Systems Quarterly, 18 (2), pp. 121-128, 1994.
T. H. Davenport. "Why reengineering failed: the fad that forgot people", Fast Company, January, pp. 69-74, 1996.
A. Gunasekaran, B. Kobu. "Modeling and analysis of business process reengineering", International Journal of Production Research, 40 (11), 2002.
V. Bosilj-Vuksic, M. Spremic. "ERP system Implementation and business Process Change: case study of a Pharmaceutical Company", Journal of computing and Information Technology, 30 (5), pp. 54-71, 2004.
L. M. Markus, R. I. Benjamin. "The magic bullet theory in IT-enabled transformation", Sloan Management Review, pp. 55–68, 1997.
[20] P. O’Neill, and A.S. Sohal, A.S. "Business process reengineering a review of recent literature", Technovation, 19 (9), pp.571–581, 1999.
S. Matende, P. Ogao. "Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation", Procedia Technology, 9, pp. 518-526 2013. https://doi.org/10.1016/j.protcy.2013.12.058.
I. Martin, Y. Cheung Y. "SAP and Business Process Re-engineering", Business Process Management Journal, 6 (2), pp. 113-12, 2000.
V. Botta-Genoulaz, P. Millet. "An investigation into the use of ERP systems in the service sector". International Journal of Production Economics, 99 (1–2), pp. 202–221, 2006.
G. Hashem. "Organizational enablers of business process reengineering implementation: An empirical study on the service sector", International Journal of Productivity and Performance Management, 2019. https://doi.org/10.1108/IJPPM-11-2018-0383
M. Terziovskia, P. Fitzpatrick, P. O’Neill. "Successful predictors of business process reengineering (BPR) in financial services". Int. J. Production Economics, 84, pp. 35–50, 2003.
T. H. Davenport. Process Innovation: Reengineering Work through Information Technology, MA: Harvard Business School Press, Boston 1993.
K. Grint. "TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings?", Management Decision, 35 (10), pp. 731-738, 1997.
A. Zahoor, S. Ijaz, T. Muzammil. "Effective Management System: A Key to BPR Success". European Journal of Business and Management, 7 (25), pp. 41-48, 2015.
A. Z. Khan, R. H. Bokhari, S. I. Hussain, M. Waheed. "Realizing the Importance of User Participation and Business Process Reengineering during ERP Implementation". In Proceedings of International Conference on Information and Knowledge Management (ICIKM 2012), 2012.
H.A. Reijers. Design and Control of Workflow Processes: Business Process Management for the Service Industry. Springer Verlag, Berlin, 2003.
J. McManus, “If You Want To Succeed In Software Development... Try Rapid Application Development (Rad)”, in The Computer Bulletin, Bcs, 9 (10), February 1997.
Published
2020-02-20
How to Cite
(2020). Business Process Reengineering: The Role of Information Technology as a Determinant of Success for Improving Performanc. Inform : Jurnal Ilmiah Bidang Teknologi Informasi Dan Komunikasi, 5(1), 25-31. https://doi.org/10.25139/inform.v5i1.2255
Issue
Section
Articles
Copyright (c) 2020 Hendra Dinata
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Inform: Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi agree to the following terms:
-
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
-
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
-
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
