Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines

  • Fauza Adelma Syafrizal Information Systems Department, Universitas Sriwijaya
  • Rahmat Izwan Heroza Faculty of Computer Science, Universitas Sriwijaya
  • Ermatita Faculty of Computer Science, Universitas Sriwijaya
  • Mgs. Afriyan Firdaus Faculty of Computer Science, Universitas Sriwijaya
  • Pacu Putra Faculty of Computer Science, Universitas Sriwijaya
  • Lovinta Happy Atrinawati Information Systems Department, Institut Teknologi Kalimantan
  • Monterico Adrian Information Technology Department, Telkom University
https://doi.org/10.25139/inform.v7i1.4443
Abstract views: 319 , PDF downloads: 302
Keywords: UX, UX Guideline, E-commerce, Usability Parameters, ISO 9241-11

Abstract

A lot of the company's business activities failed due to not adapting to user needs and technological developments. Previous studies show that there is no way to implement UX guidelines that explain the specific user needs for the UX of e-commerce systems. Therefore, we need a way of implementing UX for e-commerce websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, and satisfaction, to measure the system's usability and then conduct an interview to follow up the result. This research identifies how e-commerce companies implement UX best practices for their systems that can be used for other people who want to design their e-commerce applications.

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Published
2022-06-08
How to Cite
Fauza Adelma Syafrizal, Rahmat Izwan Heroza, Ermatita, Mgs. Afriyan Firdaus, Pacu Putra, Lovinta Happy Atrinawati, & Monterico Adrian. (2022). Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines. Inform : Jurnal Ilmiah Bidang Teknologi Informasi Dan Komunikasi, 7(1), 9-15. https://doi.org/10.25139/inform.v7i1.4443
Issue
Vol. 7 No. 1 (2022)
Section
Articles

Copyright (c) 2022 Fauza Adelma Syafrizal, Rahmat Izwan Heroza, Ermatita, Mgs. Afriyan Firdaus, Pacu Putra, Lovinta Happy Atrinawati, Monterico Adrian

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