Pengaruh Dimensi Kepercayaan Terhadap Adopsi Layanan E-Government

Agung Purwanto, Tony Dwi Susanto


Teknologi e-Government berkembang secara pesat, namun pada kenyataannya penggunaan e-Government masih rendah, salah satu faktor yang mempengaruhi rendahnya penggunaan e-Goverment adalah kurangnya kepercayaan, telah ditunjukkan bahwa kepercayaan adalah salah satu faktor yang mempengaruhi kesuksesan dari adopsi e-Government . Penelitian ini bertujuan mengetahui dimensi kepercayaan pada e-Goverment dan hubungannya dengan niat menggunakan e-Government, pada penelitian ini juga memvalidasi 8 dimensi kepercayaan pada e-Government berdasarkan data empiris dan menyajikan hubungan 8 dimensi kepercayaan pada e-Government itu dengan niat menggunakan e-Government. Hasil penelitian ini memberikan kontribusi berupa model berdasarkan pada 8 dimensi trust in e-Goverment dan hubungannya dengan keinginan untuk menggunakan e-Goverment malalui mediasi trust in e-Goverment.


Kata kunci— kepercayaan, dimensi kepercayaan, 8 dimensi kepercayan pada e-government, keinginan menggunaakan e-government.


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