Model corporate social responsibility dalam penanganan komunikasi krisis selama pandemi covid-19 di Indonesia
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Keywords:
management model, CSR, crisis communication, covid-19 pandemic
Abstract
Problems or challenges that arise during the implementation of the Corporate Social Responsibility program that have been determined require company management assistance to resolve and place the company in a positive position. A list of noteworthy Corporate Social Responsibility issues includes issues that are frequently discussed, and the media can be used to help explain Corporate Social Responsibility programs to all stakeholders. This study aims to determine the Corporate Social Responsibility model in handling critical communication during the Covid-19 pandemic in Indonesia. The method used in this study is a literature review. The unit of analysis in this study is a journal article that has been obtained by researchers through Google Scholar during the 2022 period. The conclusion of this study is that the Corporate Social Responsibility model in handling critical communication during the Covid-19 pandemic in Indonesia uses a partnering model with other parties.
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Syaodih, N. (2009). Metode Penelitian Pendidikan. Bandung: PT. Remaja Rosdakarya.
Tawai, A., Suharyanto, A., Putranto, T., de Guzman, B., & Prastowo, A. (2021). Indonesian covid-19 issue on media: review on spiral of silence application theory. Jurnal Studi Komunikasi, 5(2 SE-Articles), 286–301. https://doi.org/10.25139/jsk.v5i2.3758
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Arikunto, S. (2018). Prosedur Penelitian Suatu Pendekatan Praktek. Bandung: PT. Remaja Rosdakarya.
Azizah, S. (2021). Peran social media marketing gabag indonesia dalam mempertahankan brand equity pada pandemi covid-19. Jurnal Komunikasi Profesional, 5(2).
Caraka, R., Lee, Y., Kurniawan, R., Herliansyah, R., Kaban, P., Nasution, B., Gio, P., Chen, R., Toharudin, T., & Pardamean, B. (2020). Impact of COVID-19 large scale restriction on environment and economy in Indonesia. Global Journal of Environmental Science and Management, 6, 65–84. https://doi.org/10.22034/GJESM.2019.06.SI.07
Chinmi, M., Marta, R., & Jarata, J. (2021). RuangGuru community as a reflection of future learning in time of COVID-19. Jurnal Studi Komunikasi, 5(1), 92–109. https://doi.org/https://doi.org/10.25139/jsk.v5i1.2900
Coombs, W., & Holladay, S. (2011). The handbook of crisis communication. John Wiley & Sons. https://doi.org/https://doi.org/10.1002/9781444314885
Darisman, T. (2022). Strategi Komunikasi Public Relation Mengenai Pencemaran Limbah Industri. FISIP UNPAS.
Dwiputra, K. (2021). Analisis resepsi khalayak terhadap pemberitaan Covid-19 di klikdokter.com. Jurnal Komunikasi Profesional, 5(1). https://doi.org/https://doi.org/10.25139/jkp.v5i1.3290
Erawati, N., Hariadi, B., & Dewi, K. (2022). The Investment Efficiency of Family Firm in the Pandemic Era. Brawijaya International Conference on Economics, Business and Finance 2021 (BICEBF 2021), 158–164. https://doi.org/https://doi.org/10.2991/aebmr.k.220128.021
Farisi, M. I. (2012). Pengembangan Asesmen Diri Siswa (Student Self-Assessment) sebagai Model Penilaian dan Pengembangan Karakter.
Fearn-Banks, K. (2016). Crisis communications: A casebook approach. Routledge. https://doi.org/https://doi.org/10.4324/9781315684857
Hadi, N. (2011). Corporate Social Responsibility (CSR) Edisi 1. Jakarta: Graha Ilmu.
Hawali, N., & Andiyansari, P. (2022). Strategi Divisi Corporate Communication PT Krakatau Steel dalam Upaya Perbaikan Citra Melalui Program CSR. Jurnal PIKMA: Publikasi Ilmu Komunikasi Media Dan Cinema, 4(2), 118–129. https://doi.org/https://doi.org/10.24076/pikma.v4i2.694
Irawan, E., Sumartias, S., Priyatna, S., & Rahmat, A. (2022). A Review on Digitalization of CSR during the COVID-19 Pandemic in Indonesia: Opportunities and Challenges. Social Sciences, 11(2), 72. https://doi.org/https://doi.org/10.3390/socsci11020072
Jenita., Saepudin, A., Rinandiyana, L., Badriatin, T., & Tumiwa, R. (2021). Online work from bali selama pandemi covid-19: model pemasaran daerah tujuan wisata. Jurnal Komunikasi Profesional, 5(4 SE-Articles), 305–319. https://doi.org/10.25139/jkp.v5i4.3887
Library@ucsc. (n.d.). Write a Literature Review. https://guides.library.ucsc.edu/write-a-literature-review#:~:text=Place each work in the,conflicts amongst seemingly contradictory previous
Mendoza, E. (2020). Is CSR a motivator for socially responsible customers of for-profit social enterprises? Jurnal Studi Komunikasi, 4(3), 524–540. https://doi.org/https://doi.org/10.25139/jsk.v4i3.2593
Muhadjir, N. (1996). Metode Penelitian Kualitatif. Yogyakarta: Rake Sarasin.
Nugraheni, A., & Toni, A. (2022). Peran Public Relation Dalam CSR “Program Wash” PT Aqua Danone Indonesia. Jurnal Pustaka Komunikasi, 5(1), 106–120. https://doi.org/https://doi.org/10.32509/pustakom.v5i1.1873
Nugroho, R. (2020). Rekap Kasus Corona Indonesia Selama Maret dan Prediksi di Bulan April. https://www.kompas.com/tren/read/2020/03/31/213418865/rekap-kasus-corona-indonesia-selama-maret-dan-prediksi-di-bulan-april
Octaviani, F., Raharjo, S., & Resnawaty, R. (2022). Strategi Komunikasi dalam Corporate Social Responsibility Perusahaan sebagai upaya Pemberdayaan Masyarakat. Jurnal Ilmu Kesejahteraan Sosial HUMANITAS, 4(I), 21–33. https://doi.org/http://dx.doi.org/10.23969/humanitas.v4iI.4882
Odagaki, T. (2020). Analysis of the outbreak of COVID-19 in Japan by SIQR model. Infectious Disease Modelling, 5, 691–698. https://doi.org/10.1016/j.idm.2020.08.013
Olivia, S., Gibson, J., & Nasrudin, R. (2020). Indonesia in the Time of Covid-19. Bulletin of Indonesian Economic Studies, 56(2), 143–174. https://doi.org/10.1080/00074918.2020.1798581
Pradana, M., Syahputra, S., Wardhana, A., Kartawinata, B., & Wijayangka, C. (2020). The Effects of Incriminating COVID-19 News on the Returning Indonesians’ Anxiety. Journal of Loss and Trauma, 25(8), 656–661. https://doi.org/10.1080/15325024.2020.1771825
Silviani, I. (2020). Public Relations sebagai Solusi Komunikasi Krisis. SCOPINDO MEDIA PUSTAKA.
Susilawati, S., Falefi, R., & Purwoko, A. (2020). Impact of COVID-19’s Pandemic on the Economy of Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(2). https://doi.org/10.33258/birci.v3i2.954
Syaodih, N. (2009). Metode Penelitian Pendidikan. Bandung: PT. Remaja Rosdakarya.
Tawai, A., Suharyanto, A., Putranto, T., de Guzman, B., & Prastowo, A. (2021). Indonesian covid-19 issue on media: review on spiral of silence application theory. Jurnal Studi Komunikasi, 5(2 SE-Articles), 286–301. https://doi.org/10.25139/jsk.v5i2.3758
Taylor, D. (n.d.). The Literature Review: A Few Tips On Conducting It. https://advice.writing.utoronto.ca/types-of-writing/literature-review/
WHO. (2020). Coronavirus disease (COVID-19) outbreak. https://experience.arcgis.com/experience/685d0ace521648f8a5beeeee1b9125cd
World Health Organization. (2020). What is coronavirus? https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Zheng, Y., Ma, Y., Zhang, J., & Xie, X. (2020). COVID-19 and the cardiovascular system. In Nature Reviews Cardiology. https://doi.org/10.1038/s41569-020-0360-5
Published
2022-05-27
How to Cite
Nugroho, B. S., Arief, A. S., Dharta, F. Y., Suryani, K., & Utomo, S. (2022). Model corporate social responsibility dalam penanganan komunikasi krisis selama pandemi covid-19 di Indonesia. Jurnal Komunikasi Profesional, 6(2), 129-138. Retrieved from https://ejournal.unitomo.ac.id/index.php/jkp/article/view/4485
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