Communication pattern between nurses and elderly patients through a neuro-linguistic programming approach

  • Edhy Rustan IAIN Palopo
  • Hasriani Masalle Public Health Center
Abstract views: 115359 , PDF downloads: 2370
revision form downloads: 0
Statement of Authors downloads: 0
Keywords: communication pattern, elderly, healthy lifestyle, NLP, nurse


This study aimed to determine the pattern of communication between nurses and elderly patients towards a healthy lifestyle through the NLP approach. It was a qualitative study using a case study method involving 6 nurses and 15 elderly patients active in Prolanis activities in Batu Ke'de village, Masalle subdistrict. The results of observations and interviews were then analysed using interactive analysis techniques from Miles and Huberman. Based on the results of observation and analysis, the study found that nurses could use the neurolinguistic programming method in communicating with the elderly which causes changes in the thinking and behaviour patterns of the elderly towards a healthy lifestyle. Therefore, the NLP method can be used by nurses as one method of communicating and influencing elderly patients by taking into account its four main pillars, which are the outcome, rapport, sensory acuity, and flexibility


Ahmad, M. N. (2014). Efficacy of communication among nurses and elderly patients suffering from the dementia of Alzheimer type. Arcada.

Bashir, A., & Ghani, M. (2012). Effective Communication and Neurolinguistic Programming. Pakistan Journal of Commerce & Social Sciences, 6(1), 216–222. Retrieved from

Bigley, J., Griffiths, P. D., Prydderch, A., Romanowski, C. A. J., Miles, L., Lidiard, H., & Hoggard, N. (2010). Neurolinguistic programming used to reduce the need for anaesthesia in claustrophobic patients undergoing MRI. British Journal of Radiology, 83(986), 113–117.

Caris-Verhallen, W. M. C. M., De Gruijter, I. M., Kerkstra, A., & Bensing, J. M. (1999). Factors related to nurse communication with elderly people. Journal of Advanced Nursing, 30(5), 1106–1117.

Caris-Verhallen, W. M. C. M., Kerkstra, A., & Bensing, J. M. (1997). The role of communication in nursing care for elderly people: A review of the literature. Journal of Advanced Nursing, Vol. 25, pp. 915–933.

Dixon, P. N., Parr, G. D., Yarbrough, D., & Rathael, M. (1986). Neurolinguistic programming as a persuasive communication technique. Journal of Social Psychology, 126(4), 545–550.

Dove, J. (2004). NLP and coaching. Selection and Development Review, 20(4), 6–8.

Drewnowski, A., & Evans, W. J. (2001). Nutrition, physical activity, and quality of life in older adults: Summary. America, 56, 89–94.

Fridriksson, J., Nettles, C., Davis, M., Morrow, L., & Montgomery, A. (2006). Functional communication and executive function in aphasia. Clinical Linguistics and Phonetics, 20(6), 401–410.

Grothmann, T., Leitner, M., Glas, N., & Prutsch, A. (2017). A five-steps methodology to design communication formats that can contribute to behavior change: The example of communication for health-protective behavior among elderly during heat waves. SAGE Open, 7(1), 1–15.

Harwood, J., Leibowitz, K., Lin, M.-C., Morrow, D., Rucker, N. L., & Savundranayagam, M. (2012). Communicating With Older Adults An Evidence-Based Review of What Really Works. The Gerontological Society of North America, 1–40.

Hummert, M. L., Nussbaum, J. F., & Wiemann, J. M. (1992). Communication and the Elderly: Cognition, language, and relationships. Communication Research, 19(4), 413–422.

Kourkouta, L., & Papathanasiou, I. (2014). Communication in nursing practice. Materia Socio Medica, 26(1), 65.

Lang, E. V. (2012). A better patient experience through better communication. Journal of Radiology Nursing, Vol. 31, pp. 114–119.

Liljeroos, M., Snellman, I. M., & Ekstedt, M. H. (2011). A qualitative study on the role of patient–nurse communication in acute cardiac care. Journal of Nursing Education and Practice, 1(1), 17–24.

Matusitz, J., Breen, G. M., Zhang, N. J., & Seblega, B. K. (2013). Improving nursing home resident integrity by optimizing interpersonal communication skills in clinical staff. Journal of Evidence-Based Social Work, 10(2), 63–72.

Micciche, P. F., & Lancaster, J. S. (1989). Application of neurolinguistic techniques to knowledge acquisition. ACM SIGART Bulletin, (108), 28–33.

Mulyati, L., Yeti, K., & Sukamrini, L. (2013). Analisis faktor yang memengaruhi self management behaviour pada pasien hipertensi. Jurnal Keperawatan Padjadjaran, v1(n2), 112–123.

Park, E. K., & Song, M. (2005). Communication barriers perceived by older patients and nurses. International Journal of Nursing Studies, 42(2), 159–166.

Passalacqua, S. A., & Harwood, J. (2012). VIPS Communication skills training for paraprofessional Dementia caregivers: An intervention to increase person-centered dementia care. Clinical Gerontologist, 35(5), 425–445.

Pensieri, C. (2013). Neurolinguistic programming in health: an analysis of the literature. Medic, 21(2), 97–105.

Rustan, E. (2017). Learning creative writing model based on neurolinguistic programming. International Journal of Language Education and Culture Review, 3(2), 13–29.

Sitorus, R., & Herawati, T. (2013). The influence of ‘ Augmentative and Alternative Communication ’ to the communication ability and depression rates of patient with the aphasia motoric problem. Jurnal Keperawatan Padjajaran (Padjajaran Nursing Journal), 1(3), 131–143.

Steinbach, A. M. (1984). Neurolinguistic programming: a systematic approach to change. Canadian Family Physician Medecin de Famille Canadien, 30, 147–150. Retrieved from

Street, R. L., Makoul, G., Arora, N. K., & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Education and Counseling, 74(3), 295–301.

Sturt, J., Ali, S., Robertson, W., Metcalfe, D., Grove, A., Bourne, C., & Bridle, C. (2012). Neurolinguistic programming: A systematic review of the effects on health outcomes. British Journal of General Practice, Vol. 62, pp. 757–764.

Taheri, M., Mohammadi, M., Paknia, B., & Mohammadbeigi, A. (2013). Elderly awareness on healthy lifestyle during aging. Tropical Medicine & Surgery, 01(05), 1–5.

Taylor, D. (2014). Physical activity is medicine for older adults. Postgraduate Medical Journal, Vol. 90, pp. 26–32.

Thompson, J. E., Courtney, L., & Dickson, D. (2002). The effect of neurolinguistic programming on organisational and individual performance: A case study. Journal of European Industrial Training, 26(6), 292–298.

Tijani-Eniola, O. (2016). Effective communication strategies for improving health outcomes. Health Expectations, 6(1), 364–365.

Tosey, P., & Mathison, J. (2010). Neuro-linguistic programming as an innovation in education and teaching. Innovations in Education and Teaching International, Vol. 47, pp. 317–326.

Wahyuni, A., & Kurnia, O. S. (2014). Self-Care , motivation , and quality of life among patients with heart failure. Jurnal Keperawatan Padjajaran (Padjajaran Nursing Journal), 2(2), 108–115.

Wang, J. J., Hsieh, P. F., & Wang, C. J. (2013). Long-term care nurses’ communication difficulties with people living with dementia in Taiwan. Asian Nursing Research, 7(3), 99–103.

Weirather, R. R. (2010). Communication strategies to assist comprehension in dementia. Hawaii Medical Journal, 69(3), 72–74.

Wood, J. A. (2006). NLP revisited: Nonverbal communications and signals of trustworthiness. Journal of Personal Selling and Sales Management, 26(2), 197–204.
How to Cite
Rustan, E., & Hasriani. (2020). Communication pattern between nurses and elderly patients through a neuro-linguistic programming approach. Jurnal Studi Komunikasi, 4(1), 75-89.