Understanding intention to use communication technology among legislators: a UTAUT model perspective
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Keywords:
COVID-19, legislator, communication technology, video conference, intention
Abstract
During the Covid-19 pandemic, face-to-face meetings are restricted; therefore, communication technology such as video conferencing apps is essential for workers, including legislators. Using the Unified Theory of Acceptance and Use of Technology (UTAUT), this study examines technology acceptance factors on the intention to use video conferencing apps by legislators of the West Java Provincial House of Representatives during the COVID-19 pandemic. The respondents of this study were 92 legislators who were chosen randomly. The results showed that the technology acceptance factors were associated with the intention, even simultaneously predicting the intention to use video conferencing apps. There are theoretical and practical implications discussed in the findings of this study. The present study strengthens that the technology acceptance factor in the UTAUT model can explain the mechanism for the emergence of individual intentions. It is necessary to have good social influence and environmental conditions to facilitate individuals in raising behavioural intention to use communication technology.
References
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Blut, M., Chong, A. Y. L., Tsigna, Z., & Venkatesh, V. (2022). Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean. Journal of the Association for Information Systems, 23(1), 13–95. https://doi.org/10.17705/1jais.00719
Chen, Z. (2021). Influence of Working From Home During the COVID-19 Crisis and HR Practitioner Response. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.710517
CNN Indonesia. (2020). DPRD Jabar Fokus Pelacakan Kontak Usai 38 Orang Positif Covid. CNN Indonesia. https://www.cnnindonesia.com/nasional/20200815033418-20-536011/dprd-jabar-fokus-pelacakan-kontak-usai-38-orang-positif-covid
Crano, W. D., Brewer, M. B., & Lac, A. (2020). Principles and Methods of Social Research. New York: Routledge.
Dhanya, T. S., & Ambilikumar, V. (2020). Impact of Covid-19 on Behavioral Intention to Use Information and Communication Technology. PalArch’s Journal of Archaeology of Egypt, 17(12), 220–235.
Donati, S., Viola, G., Toscano, F., & Zappalà, S. (2021). Not All Remote Workers Are Similar: Technology Acceptance, Remote Work Beliefs, and Wellbeing of Remote Workers during the Second Wave of the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 18(22), 12095. https://doi.org/10.3390/ijerph182212095
Hargittai, E., & Micheli, M. (2019). Internet Skills and Why They Matter. In M. Graham & W. H. Dutton (Eds.), Society and the Internet (pp. 109–124). Oxford University Press. https://doi.org/10.1093/oso/9780198843498.003.0007
Hermann, I., & Paris, C. M. (2020). Digital Nomadism: the nexus of remote working and travel mobility. Information Technology & Tourism, 22(3), 329–334. https://doi.org/10.1007/s40558-020-00188-w
Juliansyah, R. (2021). Badan Kehormatan DPRD Depok Bahas Absensi di Jabar. Radar Depok. https://www.radardepok.com/2021/05/badan-kehormatan-dprd-depok-bahas-absensi-di-jabar/
Kemp, S. (2020). Report: Most important data on digital audiences during coronavirus. Growth Quarters—The Next Web. https://thenextweb.com/news/report-most-important-data-on-digital-audiences-during-coronavirus
Kropf, D. C. (2018). Applying UTAUT to Determine Intent to Use Cloud Computing in K-12 Classrooms. Walden University.
Laurencia, K., & Sudarto, S. (2021). Intention to Use Microsoft Teams in the Online Learning System for Students of Universitas Tarumanagara During the COVID-19 Pandemic BT - Proceedings of the International Conference on Economics, Business, Social, and Humanities (ICEBSH 2021). Proceedings of the International Conference on Economics, Business, Social, and Humanities, 748–754. https://doi.org/https://doi.org/10.2991/assehr.k.210805.118
Lee, Y.-C., Malcein, L. A., & Kim, S. C. (2021). Information and Communications Technology (ICT) Usage during COVID-19: Motivating Factors and Implications. International Journal of Environmental Research and Public Health, 18(7), 3571. https://doi.org/10.3390/ijerph18073571
Liu, D., Maimaitijiang, R., Gu, J., Zhong, S., Zhou, M., Wu, Z., Luo, A., Lu, C., & Hao, Y. (2019). Using the Unified Theory of Acceptance and Use of Technology (UTAUT) to Investigate the Intention to Use Physical Activity Apps: Cross-Sectional Survey. JMIR MHealth and UHealth, 7(9), e13127. https://doi.org/10.2196/13127
Mansoor, M. (2021a). Citizens’ trust in government as a function of good governance and government agency’s provision of quality information on social media during COVID-19. Government Information Quarterly, 38(4), 101597. https://doi.org/10.1016/j.giq.2021.101597
Mansoor, M. (2021b). An interaction effect of perceived government response on COVID-19 and government agency’s use of ICT in building trust among citizens of Pakistan. Transforming Government: People, Process and Policy, 15(4), 693–707. https://doi.org/10.1108/TG-01-2021-0002
Micheli, M., Redmiles, E. M., & Hargittai, E. (2020). Help wanted: young adults’ sources of support for questions about digital media. Information, Communication & Society, 23(11), 1655–1672. https://doi.org/10.1080/1369118X.2019.1602666
Nandwani, S., & Khan, S. (2016). Teachers’ Intention towards the Usage of Technology: An Investigation Using UTAUT Model. Journal of Education & Social Sciences, 4(2), 95–111. https://doi.org/10.20547/jess0421604202
Nguyen, M. H., Gruber, J., Fuchs, J., Marler, W., Hunsaker, A., & Hargittai, E. (2020). Changes in Digital Communication During the COVID-19 Global Pandemic: Implications for Digital Inequality and Future Research. Social Media + Society, 6(3), 205630512094825. https://doi.org/10.1177/2056305120948255
Parasian, N., & Yuliati, R. (2020). Video Conference as a Mode of Communication in the Pandemic Era. Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020), 9–17. https://doi.org/10.2991/assehr.k.201219.002
Puspitasari, N., Firdaus, M. B., Haris, C. A., & Setyadi, H. J. (2019). An Application of the UTAUT Model for Analysis of Adoption of Integrated License Service Information System. Procedia Computer Science, 161, 57–65. https://doi.org/10.1016/j.procs.2019.11.099
Rieger, M. O., & Wang, M. (2022). Trust in Government Actions During the COVID-19 Crisis. Social Indicators Research, 159(3), 967–989. https://doi.org/10.1007/s11205-021-02772-x
Rini, G. P., & Khasanah, I. (2021). Intention to use online meeting applications during Covid-19 pandemic: A Technology Acceptance Model perspective. Jurnal Manajemen Dan Pemasaran Jasa, 14(1), 77. https://doi.org/10.25105/jmpj.v14i1.8575
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2019). Diffusion of innovations. In D. W. Stacks, M. B. Salwen, & K. C. Eichhorn (Eds.), An Integrated Approach to Communication Theory and Research, Third Edition. https://doi.org/10.4324/9780203710753-35
Shah, S. N. A., Khan, A. U., Khan, B. U., Khan, T., & Xuehe, Z. (2021). Framework for teachers’ acceptance of information and communication technology in Pakistan: Application of the extended UTAUT model. Journal of Public Affairs, 21(1). https://doi.org/10.1002/pa.2090
Sjoraida, D. F., Dewi, R., Adi, A. N., & Dipa, A. K. (2021). Penggunaan media sosial dalam membangun reputasi anggota legislatif di Jawa Barat. PRofesi Humas Jurnal Ilmiah Ilmu Hubungan Masyarakat, 6(1), 89–110. https://doi.org/10.24198/prh.v6i1.32112
Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48(6), 1273–1296. https://doi.org/10.1007/s11165-016-9602-2
Venkatesh, Thong, & Xu. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178. https://doi.org/10.2307/41410412
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425–478. https://doi.org/10.2307/30036540
Vyas, L., & Butakhieo, N. (2020). The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong. Policy Design and Practice, 4(1), 1–18. https://doi.org/10.1080/25741292.2020.1863560
Xiao, Y., Becerik-Gerber, B., Lucas, G., & Roll, S. C. (2021). Impacts of Working From Home During COVID-19 Pandemic on Physical and Mental Well-Being of Office Workstation Users. Journal of Occupational & Environmental Medicine, 63(3), 181–190. https://doi.org/10.1097/JOM.0000000000002097
Agustina, L., & Mustika, R. (2020). Diffusion of Innovations Zoom Application for Kindergarten Online Learning Communication. Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020), 35–39. https://doi.org/10.2991/assehr.k.201219.006
Amin, K. (2021). Pengalaman Komunikasi dan Adopsi Teknologi Komunikasi oleh Pengurus dalam Menjalankan Organisasi Selama Pandemi Covid-19. Avant Garde, 9(1), 1–15. https://doi.org/10.36080/ag.v9i1.1285
Blut, M., Chong, A. Y. L., Tsigna, Z., & Venkatesh, V. (2022). Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean. Journal of the Association for Information Systems, 23(1), 13–95. https://doi.org/10.17705/1jais.00719
Chen, Z. (2021). Influence of Working From Home During the COVID-19 Crisis and HR Practitioner Response. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.710517
CNN Indonesia. (2020). DPRD Jabar Fokus Pelacakan Kontak Usai 38 Orang Positif Covid. CNN Indonesia. https://www.cnnindonesia.com/nasional/20200815033418-20-536011/dprd-jabar-fokus-pelacakan-kontak-usai-38-orang-positif-covid
Crano, W. D., Brewer, M. B., & Lac, A. (2020). Principles and Methods of Social Research. New York: Routledge.
Dhanya, T. S., & Ambilikumar, V. (2020). Impact of Covid-19 on Behavioral Intention to Use Information and Communication Technology. PalArch’s Journal of Archaeology of Egypt, 17(12), 220–235.
Donati, S., Viola, G., Toscano, F., & Zappalà, S. (2021). Not All Remote Workers Are Similar: Technology Acceptance, Remote Work Beliefs, and Wellbeing of Remote Workers during the Second Wave of the COVID-19 Pandemic. International Journal of Environmental Research and Public Health, 18(22), 12095. https://doi.org/10.3390/ijerph182212095
Hargittai, E., & Micheli, M. (2019). Internet Skills and Why They Matter. In M. Graham & W. H. Dutton (Eds.), Society and the Internet (pp. 109–124). Oxford University Press. https://doi.org/10.1093/oso/9780198843498.003.0007
Hermann, I., & Paris, C. M. (2020). Digital Nomadism: the nexus of remote working and travel mobility. Information Technology & Tourism, 22(3), 329–334. https://doi.org/10.1007/s40558-020-00188-w
Juliansyah, R. (2021). Badan Kehormatan DPRD Depok Bahas Absensi di Jabar. Radar Depok. https://www.radardepok.com/2021/05/badan-kehormatan-dprd-depok-bahas-absensi-di-jabar/
Kemp, S. (2020). Report: Most important data on digital audiences during coronavirus. Growth Quarters—The Next Web. https://thenextweb.com/news/report-most-important-data-on-digital-audiences-during-coronavirus
Kropf, D. C. (2018). Applying UTAUT to Determine Intent to Use Cloud Computing in K-12 Classrooms. Walden University.
Laurencia, K., & Sudarto, S. (2021). Intention to Use Microsoft Teams in the Online Learning System for Students of Universitas Tarumanagara During the COVID-19 Pandemic BT - Proceedings of the International Conference on Economics, Business, Social, and Humanities (ICEBSH 2021). Proceedings of the International Conference on Economics, Business, Social, and Humanities, 748–754. https://doi.org/https://doi.org/10.2991/assehr.k.210805.118
Lee, Y.-C., Malcein, L. A., & Kim, S. C. (2021). Information and Communications Technology (ICT) Usage during COVID-19: Motivating Factors and Implications. International Journal of Environmental Research and Public Health, 18(7), 3571. https://doi.org/10.3390/ijerph18073571
Liu, D., Maimaitijiang, R., Gu, J., Zhong, S., Zhou, M., Wu, Z., Luo, A., Lu, C., & Hao, Y. (2019). Using the Unified Theory of Acceptance and Use of Technology (UTAUT) to Investigate the Intention to Use Physical Activity Apps: Cross-Sectional Survey. JMIR MHealth and UHealth, 7(9), e13127. https://doi.org/10.2196/13127
Mansoor, M. (2021a). Citizens’ trust in government as a function of good governance and government agency’s provision of quality information on social media during COVID-19. Government Information Quarterly, 38(4), 101597. https://doi.org/10.1016/j.giq.2021.101597
Mansoor, M. (2021b). An interaction effect of perceived government response on COVID-19 and government agency’s use of ICT in building trust among citizens of Pakistan. Transforming Government: People, Process and Policy, 15(4), 693–707. https://doi.org/10.1108/TG-01-2021-0002
Micheli, M., Redmiles, E. M., & Hargittai, E. (2020). Help wanted: young adults’ sources of support for questions about digital media. Information, Communication & Society, 23(11), 1655–1672. https://doi.org/10.1080/1369118X.2019.1602666
Nandwani, S., & Khan, S. (2016). Teachers’ Intention towards the Usage of Technology: An Investigation Using UTAUT Model. Journal of Education & Social Sciences, 4(2), 95–111. https://doi.org/10.20547/jess0421604202
Nguyen, M. H., Gruber, J., Fuchs, J., Marler, W., Hunsaker, A., & Hargittai, E. (2020). Changes in Digital Communication During the COVID-19 Global Pandemic: Implications for Digital Inequality and Future Research. Social Media + Society, 6(3), 205630512094825. https://doi.org/10.1177/2056305120948255
Parasian, N., & Yuliati, R. (2020). Video Conference as a Mode of Communication in the Pandemic Era. Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020), 9–17. https://doi.org/10.2991/assehr.k.201219.002
Puspitasari, N., Firdaus, M. B., Haris, C. A., & Setyadi, H. J. (2019). An Application of the UTAUT Model for Analysis of Adoption of Integrated License Service Information System. Procedia Computer Science, 161, 57–65. https://doi.org/10.1016/j.procs.2019.11.099
Rieger, M. O., & Wang, M. (2022). Trust in Government Actions During the COVID-19 Crisis. Social Indicators Research, 159(3), 967–989. https://doi.org/10.1007/s11205-021-02772-x
Rini, G. P., & Khasanah, I. (2021). Intention to use online meeting applications during Covid-19 pandemic: A Technology Acceptance Model perspective. Jurnal Manajemen Dan Pemasaran Jasa, 14(1), 77. https://doi.org/10.25105/jmpj.v14i1.8575
Rogers, E. M., Singhal, A., & Quinlan, M. M. (2019). Diffusion of innovations. In D. W. Stacks, M. B. Salwen, & K. C. Eichhorn (Eds.), An Integrated Approach to Communication Theory and Research, Third Edition. https://doi.org/10.4324/9780203710753-35
Shah, S. N. A., Khan, A. U., Khan, B. U., Khan, T., & Xuehe, Z. (2021). Framework for teachers’ acceptance of information and communication technology in Pakistan: Application of the extended UTAUT model. Journal of Public Affairs, 21(1). https://doi.org/10.1002/pa.2090
Sjoraida, D. F., Dewi, R., Adi, A. N., & Dipa, A. K. (2021). Penggunaan media sosial dalam membangun reputasi anggota legislatif di Jawa Barat. PRofesi Humas Jurnal Ilmiah Ilmu Hubungan Masyarakat, 6(1), 89–110. https://doi.org/10.24198/prh.v6i1.32112
Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48(6), 1273–1296. https://doi.org/10.1007/s11165-016-9602-2
Venkatesh, Thong, & Xu. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178. https://doi.org/10.2307/41410412
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly: Management Information Systems, 27(3), 425–478. https://doi.org/10.2307/30036540
Vyas, L., & Butakhieo, N. (2020). The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong. Policy Design and Practice, 4(1), 1–18. https://doi.org/10.1080/25741292.2020.1863560
Xiao, Y., Becerik-Gerber, B., Lucas, G., & Roll, S. C. (2021). Impacts of Working From Home During COVID-19 Pandemic on Physical and Mental Well-Being of Office Workstation Users. Journal of Occupational & Environmental Medicine, 63(3), 181–190. https://doi.org/10.1097/JOM.0000000000002097
Published
2022-07-30
How to Cite
Hafiar, H., Sjoraida, D. F., & Amin, K. (2022). Understanding intention to use communication technology among legislators: a UTAUT model perspective. Jurnal Studi Komunikasi, 6(2), 573-586. https://doi.org/10.25139/jsk.v6i2.4900
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