Labour union’s website accessibility and information rights fulfilment among workers with disability

  • Suwandi Sumartias Universitas Padjadjaran
  • Hanny Hafiar Universitas Padjadjaran
  • Kholidil Amin Universitas Padjadjaran
  • Putri Limilia Universitas Padjadjaran
  • Ari Agung Prastowo Universitas Padjadjaran
Abstract views: 268 , PDF downloads: 219
Keywords: accessibility, workers with disabilities, labour union, WCAG, evaluation tools


The present study examines website accessibility on the labour union's website regarding their ability to provide a friendly website for people with disabilities. Web Content Accessibility Guidelines (WCAG) were employed to assess web accessibility. Labour union confederation’s website had significant accessibility errors on adaptable, navigable, operable, and low-contrast elements. Besides, the website had severe alerts and errors. Generally, most websites have not employ accessibility guidelines; hence information rights fulfilment among people with disabilities failed to be achieved. The limitation of this research lies in the number of labour union websites being analysed. Nevertheless, this research employs labour confederation websites with many members and federations that represent labour unions based on the type and location in Indonesia. Another limitation lies in the evaluation tools, which are limited to free tools usage. Thus, future research should employ various tools, neither free nor paid tools. Website developers should get socialisation regarding the urgency of website accessibility while repairing some aspects with low scores and errors. The government should enforce accessibility regulations. The community of people with disabilities should actively deliver their feedback to web developers thus their information rights can be fulfilled. The information rights fulfilment among workers with a disability tends to neglect by the labour unions. It can be seen from the labour union confederation's website that it is not accessible yet for all workers, so an inclusive workplace is challenging to achieve.

Author Biographies

Suwandi Sumartias, Universitas Padjadjaran

Faculty of Communication Science, Universitas Padjadjaran

Hanny Hafiar, Universitas Padjadjaran

Faculty of Communication Science, Universitas Padjadjaran

Putri Limilia, Universitas Padjadjaran

Faculty of Communication Science, Universitas Padjadjaran

Ari Agung Prastowo, Universitas Padjadjaran

Faculty of Communication Science, Universitas Padjadjaran


Acosta-Vargas, P., Acosta, T., & Lujan-Mora, S. (2018). Framework for Accessibility Evaluation of Hospital Websites. 2018 International Conference on EDemocracy & EGovernment (ICEDEG), 9–15.

Acosta-Vargas, P., Antonio Salvador-Ullauri, L., & Lujan-Mora, S. (2019). A Heuristic Method to Evaluate Web Accessibility for Users With Low Vision. IEEE Access, 7, 125634–125648.

Acosta-Vargas, P., Luján-Mora, S., Acosta, T., & Salvador-Ullauri, L. (2018). Toward a Combined Method for Evaluation of Web Accessibility (pp. 602–613).

Ahmi, A., & Mohamad, R. (2016). Evaluating accessibility of Malaysian public universities websites using AChecker and WAVE. Journal of Information and Communication Technology, 15(2), 193–114.

Akgul, Y., & Vatansever, K. (2016). Web Accessibility Evaluation of Government Websites for People with Disabilities in Turkey. Journal of Advanced Management Science, 4(3), 201–210.

Al Mourad, M. B., & Kamoun, F. (2013). Accessibility Evaluation of Dubai e-Government Websites: Findings and Implications. Journal of E-Government Studies and Best Practices, 2013, 1–15.

Alshamari, M. (2016). Accessibility Evaluation of Arabic E-Commerce Web Sites Using Automated Tools. Journal of Software Engineering and Applications, 09(09), 439–451.

Ameri, M., Ali, M., Schur, L., & Kruse, D. (2019). DISCUSSION PAPER SERIES Disability and the Unionised Disability and the Unionised Workplace. Deutche Post Foundation.

Bagenstos, S. R. (2016). Disability rights and labor: Is this conflict really necessary? Indiana Law Journal, 92(1), 277–298.

Bhattacharyya, C., & Ranjan Gupta, M. (2021). Unionised labour market, environment and endogenous growth. International Review of Economics and Finance, 72, 29–44.

Brigden, C. (2019). Voice and agency: workers with a disability and trade unionism. Labour & Industry: A Journal of the Social and Economic Relations of Work, 29(1), 118–131.

Choi, I. (2018). Does Labor Union Utility Increase Workers’ Organizational Commitment and Job Satisfaction? The Moderating Role of Labor Union Membership. Socius: Sociological Research for a Dynamic World, 4, 237802311881343.

Hafiar, H., Subekti, P., Setianti, Y., & Amin, K. (2022). Aksesibilitas website dan reputasi online marketplace reksadana. PRofesi Humas Jurnal Ilmiah Ilmu Hubungan Masyarakat, 6(2), 197.

Halimatussadiah, A., Nuryakin, C., Muchtar, P. A., Bella, A., & Rizal, H. (2018). Mapping Persons with Disabilities (PWDs) in Indonesia Labor Market. Economics and Finance in Indonesia, 63(2), 126–149.

Ibrahim, Z. (2017). Eksistensi Serikat Pekerja/Serikat Buruh Dalam Upaya Mensejahterakan Pekerja. Jurnal Media Hukum, 23(2), 150–161.

Ismail, A., & Kuppusamy, K. S. (2019). Web accessibility investigation and identification of major issues of higher education websites with statistical measures: A case study of college websites. Journal of King Saud University - Computer and Information Sciences, xxxx.

Ismail, A., Kuppusamy, K. S., & Nengroo, A. S. (2018). Multi-tool accessibility assessment of government department websites:a case-study with JKGAD. Disability and Rehabilitation: Assistive Technology, 13(6), 504–516.

Loureiro, J. R., Cagnin, M. I., & Paiva, D. M. B. (2015). Analysis of web accessibility in social networking services through blind users’ perspective and an accessible prototype. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 9159, 117–131.

Lurie, L. (2017). Do Unions Promote Rights for People with Disabilities? Indiana Journal of Law & Social Equality, 5(2), 477–497.

Navarro, M. J. P., & Martínez, C. N. (2019). The variable “labour and professional situation” of people with disabilities. Journal of Entrepreneurship Education, 22(Special Issue 2), 1–6.

Oude Nijhuis, D. (2020). Business, labour and the costs of welfare state development. Journal of European Social Policy, 30(1), 20–33.

Prasetio, A., Sari, P. K., Sharif, O. O., & Sofyan, E. (2016). Analysing traffic source impact on returning visitors ratio in information provider website. IOP Conference Series: Materials Science and Engineering, 128, 012013.

Rubano, V., & Vitali, F. (2020). Experiences from declarative markup to improve the accessibility of HTML. Presented at Balisage: The Markup Conference 2020, Washington, DC, July 27 - 31, 2020. In Proceedings of Balisage: The Markup Conference 2020. Balisage Series on Markup Technologies, 25.

Salmerón-Manzano, E., & Manzano-Agugliaro, F. (2017). Worldwide scientific production indexed by Scopus on labour relations. Publications, 5(25).

Saripudin, S., Djohar, A., Rohendi, D., & Abdullah, A. G. (2019). Comparison of accessibility of OER repositories of developed countries and developing countries based on WCAG 2.0 guidelines. Journal of Physics: Conference Series, 1402.

Schmutz, S., Sonderegger, A., & Sauer, J. (2017). Implementing Recommendations from Web Accessibility Guidelines: A Comparative Study of Nondisabled Users and Users with Visual Impairments. Human Factors, 59(6), 956–972.

Serdar, A. (2012). Strategies for revitalising labour movements: Union organising and building alliances with community in Argentina. Economic and Industrial Democracy, 33(3), 403–420.

Sohaib, O., & Kang, K. (2016). Assessing Web Content Accessibility of E-Commerce Websites for People with Disabilities. In J. Gołuchowski, M. Pańkowska, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development: Complexity in Information Systems Development (ISD2016 Proceedings) (pp. 466–475). Katowice, Poland: University of Economics in Katowice.

Sonhaji, S. (2019). Organisasi Serikat Pekerja Terhadap Kesejahteraan Pekerja atau Buruh di PT. Apac Inti Corpora. Administrative Law and Governance Journal, 2(4), 629–630.

Suhartoyo, S. (2019). Orientasi Pengaturan Organisasi Serikat Buruh atau Serikat Pekerja Dalam Konteks Hukum Nasional. Administrative Law and Governance Journal, 2(4), 661–671.

Taylor, Z. W. (2019). Web (in)accessible: Supporting access to Texas higher education for students with disabilities. Texas Education Review, 7(2), 60–75.

Taylor, Z. W., & Bicak, I. (2019). Two-Year Institution and Community College Web Accessibility: Updating the Literature after the 2018 Section 508 Amendment. Community College Journal of Research and Practice, 43(10–11), 785–795.

Vigo, M., Brown, J., & Conway, V. (2013). Benchmarking web accessibility evaluation tools: Measuring the harm of sole reliance on automated tests. W4A 2013 - International Cross-Disciplinary Conference on Web Accessibility, May.

Vojtech, R. (2016). Digital Barriers in Educating Students with Visual Impairment. Procedia - Social and Behavioral Sciences, 217, 935–940.

Vornholt, K., Villotti, P., Muschalla, B., Bauer, J., Colella, A., Zijlstra, F., Van Ruitenbeek, G., Uitdewilligen, S., & Corbière, M. (2018). Disability and employment–overview and highlights. European Journal of Work and Organizational Psychology, 27(1), 40–55.

Xu, J. (2020). Comparing Web Accessibility between Major Retailers and Novelties for E-Commerce. Digitala Vetenskapliga Arkivet.

How to Cite
Sumartias, S., Hafiar, H., Amin, K., Limilia, P., & Prastowo, A. A. (2022). Labour union’s website accessibility and information rights fulfilment among workers with disability. Jurnal Studi Komunikasi, 6(3), 859 - 870.

Most read articles by the same author(s)