Analisis Model Kutipan Akta Kelahiran Melalui Alat Komunikasi Whatsapp Di Kampung Distrik Kabupaten Kaimana Lui Alat Komunikasi

  • Andy Herlina Arsyad Fakultas Ilmu Administrasi, Universitas Dr. Soetomo Surabaya
  • Amirul Mustofa Fakultas Ilmu Administrasi, Universitas Dr. Soetomo Surabaya
Abstract views: 29 , Full Text downloads: 26
Keywords: Public Service, Innovation, Whatsapp Application

Abstract

Online services through the WhatsApp application service can make it easier for the public to take care of making birth certificates and services can continue without having to meet face to face. Especially during this pandemic, people tend not to want to visit the Office of Population and Civil Registration to take care of population administration documents. In administering population document services through the WhatsApp program, the Population and Civil Registry Service apparatus needs to supervise so that there is no fraud from officials who take advantage of the opportunity, so that a sense of trust is created from the community to provide services through the WhatsApp program, and for printing it can be done in the village assisted by service officers village. The aim of the study was to analyze the innovation of the birth certificate quotation service via Whatsapp at the Kaimana Regency Dispendukcapil and to analyze the factors that became the innovation of the birth certificate quotation service via WhatsApp at the Kaimana Regency Dispendukcapil.

This type of research is descriptive with a qualitative approach. Data collection techniques using triangulation techniques, namely a combination of observation, interview, and documentation techniques. Data analysis techniques were carried out by collecting data, reducing data, presenting data, and drawing conclusions.

The results of the study show that the innovation of the Savings Package 1 service already has innovation success factors (Innovation Success Factors) according to Cook, Matthews, and Irwin (Grisna and Wawan, 2013) analyzed using the theory of thought of Parasuraman et al., (1988) as quoted by Christina (2011) which consists of Reliability, Responsiveness, Empathy, Tangible, and Technology, so that it can be said to be successful even though it still has implementation problems. The advice that can be given is to continue to try as much as possible to improve the quality of the Birth Certificate Quotation service innovation through Whatsapp at the Dispendukcapil, Kaimana Regency.

Keywords: Public Service, Innovation, Whatsapp application

References

A.A, Anwar Prabu Mangkunegara. (2009). Manajemen Sumber Daya Manusia Perusahaan. Bandung : Rosda
Ahmad, Badu. 2012. Buku Ajar Mata Kuliah Manajemen Pelayanan Publik. Makassar
Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktak. Jakarta: Rineka Cipta.
--------- (2015). Bahan Ajar Mata Kuliah Pelayanan Publik. Makassar
Mustofa, Amirul, dkk. 2020. Administrasi Pelayanan Kesehatan Masyarakat.
Jakarta: CV. Jakad Media Publishing.
Denhardt dan Denhardt. 2013. Pelayanan Publik Baru : Dari Manajemen Steering ke Serving. Kreasi Wacana: Bantul
Denhart, Jane V. and Robert B. Denhart, The New Public Service, M E. Sharpe, New York, 2003
Davenport, Thomas H. 1996. Inovasi Proses : Rekayasa-Ulang Pekerjaan melalui Teknologi Informasi. Binaputra Aksara : Jakarta Barat
Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kaimana 2019. Buku Demografi Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kaimana.
Faried Ali, Baharuddin. 2014. Ilmu Administrasi : Dalam Pendekatan Hakikat Inti. PT Refika Aditama : Bandung
Fontana, Avanti, Innovative we can : Manajemen Inovasi dan Penciptaan Nilai Individu, organisasi, dan Masyarakat. Cipta Inovasi Sejahtera: Jakarta
Frederickson, H. George, New Public Administration, University of Alabama Press, Tuscaloosa, 1980
Frederickson, George. 2003. Administrasi Negara Baru. PT Pustaka LP3ES Indonesia : Jakarta
Hardiansyah. 2011. Kualitas Pelayanan Publik (Konsep Dimensi, Indikator, dan Implementasinya). Yogyakarta: Gava Media
Huberman, A Michael dan Miles, Mattew B, 2009, Manajemen Data dan Metode Analisis, Handbook of Qualitative Research, Yogyakarta: Penerbit Pustaka Pelajar
Ibrahim, Amin. 2008. Teori dan Konsep Pelayanan Publik Serta Implementasinya. Bandung: Mandar Maju.
IDeA, 2005 Innovation in Public Service: Literatur Review. IdeA Knowledge,September,Avalilable online:http://www.ideaknowlwdge. gov.uk /idk/aio/1118552
Lembaga Administrasi Negara. 2004. Sistem Administrasi Negara Kesatuan Republik Indonesia (SANKRI); Dalam landasan dan pedoman pokok penyelenggaraan dan pengembangan sistem administrasi negara. Jakarta.

Lembaga Administrasi Negara. 2007. Modul Manajemen Strategis dalam Proses Akuntabilitas Kinerja Instansi Pemerintah. Jakarta : LAN
Miles, Matthew B. dan Huberman, A. Michael, 1992, Analisis Data Kualitatif, Jakarta: Penerbit Universitas Indonesia
Moleong, Lexy J. 2007. Metodologi Penelitian Kualitatif (Edisi Revisi). Bandung : PT. Remaja Rosdakarya, Cetakan Ke-29.
Miller, Delbert C, 1977, Handbook of Research Design and Social Measurement, New York: Longman Inc.Ripley, B. Randall, 1985, Policy Analysis in Political Science, Nelson Hall Publisher, Chicago.
Patton, M. Q., 1990, Qualitative Evaluation and Research Methods (2nd ed.). Newbury Park, CA: Sage Publications, Inc.
Strauss, A., & Corbin, J., 1990, Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage Publications, Inc
Wijoyo, Suparto (Ed.), Pelayanan Publik dari Dominasi ke Partisipasi, Forum Kajian Ambtenaar Provinsi Jawa Timur dan AUP, Surabaya, Maret, 2006.
Keputusan Menteri Pendayagunaan Aparatur Negara No. 63 Tahun 2003 Tentang Pedoman Umum Penyelenggaraan Pelayanan Publik
Undang-Undang Republik Indonesia Nomor 24 Tahun 2013 Tentang Perubahan Atas Undang-Undang Nomor 23 Tahun 2006 Tentang Administrasi Kependudukan
Undang-Undang No. 25 Tahun 2009 Tentang Pelayanan Publik
Published
2023-12-07
How to Cite
Arsyad, A. H., & Mustofa, A. (2023). Analisis Model Kutipan Akta Kelahiran Melalui Alat Komunikasi Whatsapp Di Kampung Distrik Kabupaten Kaimana Lui Alat Komunikasi. Soetomo Magister Ilmu Administrasi, 743 - 748. Retrieved from https://ejournal.unitomo.ac.id/index.php/smia/article/view/7470