Inovasi Pelayanan Pendaftaran Haji Melalui Aplikasi Haji Pintar di Kantor Kementrian Agama Kabupaten Lamongan

  • Lulus Sri Wahyuni
  • Ika Devy Pramudiana Fakultas Ilmu Administrasi, Universitas Dr.Soetomo Surabaya
Abstract views: 15 , Full Text downloads: 73
Keywords: Innovation, Service, Hajj Registration, Smart Hajj Application

Abstract

Electronic Hajj registration is an innovation from the Minister of Religion
Regulation Number 13 of 2021 concerning the Organization of Regular Hajj
Pilgrimages which is a derivative of Law No. 8 of 2019 Implementation of the Hajj
and Umrah Pilgrimage. This new era of electronic Hajj registration has been
implemented in the Lamongan Regency Ministry of Religion area by registering on
the Smart Haji application which is integrated with the Integrated Hajj Information
and Computerization System (SISKOHAT) application and has now also been
integrated with the Ministry of Religion's Pusaka application Superapps.
The aim of this research is to determine the innovation of the Smart Haji
application in Hajj registration services along with supporting and inhibiting factors
in electronic Hajj registration at the Lamongan Regency Ministry of Religion
Office. Descriptive qualitative methods were used in this research with data
collection techniques through interviews with sources, observation, documentation
and documentation related to the implementation of electronic Hajj registration.
The research results show that the Haji Pintar application innovation in the
Hajj registration service at the Lamongan Regency Ministry of Religion Office has
been implemented in accordance with applicable regulations and there are

References

Abdul Wahab Solichin. (2008). “Analisis Kebijakan dari Formulasi ke Inovasi
Kebijaksanaan Negara”. Jakarta: Bumi Akasara
Departemen Pendididkan Nasional. (1998) “Kamus Besar Bahasa Indonesia”.
Jakarta: Balai Pustaka
Direktorat Jenderal Penyelenggaraan Haji Dan Umrah. (2010). “Intisari LangkahLangkah Pembenahan Haji”. Jakarta: Kementerian Agama RI
Direktorat Pelayanan Haji Luar Negeri. (2016). “Manajemen Penyelenggaraan
Ibadah Haji Indonesia”. Jakarta: Ditjen Penyelenggaraan Haji dan Umrah
Kemenag RI
Hasanah, H. (2017). “Tehnik-tehnik Observasi ( Sebuah Alternatif Metode
Pengumpulan Data Kualitatif Ilmu-ilmu Sosial”, At-Taqaddum
Hayat. (2017). “Manajemen Pelayanan Publik”. Jakarta: Raja Grafindo Persada
Kristanto, V. H. (2018) “Metodelogi Penelitian Pedoman Penulisan Karya Tulis
Ilmiah (KTI)”. Yogyakarta: CV Budi Utama
Sumber Jurnal :
Krishantoro. 2021. “Efektivitas Inovasi Pendaftara Haji Melalui Aplikasi Haji
Pintar Di Kantor Kementrian Agama Kota Bekasi”. Ilmiah Ilmu
Administrasi, vol.4
Alandri, F. (2013). Peran Sistem Informasi Manajemen Berbasis Komputer Dalam
Meningkatkan Pelayanan Publik Di Lingkungan Kantor Bupati Kabupaten
Berau. EJournal Ilmu Pemerintahan, 1(1), 182–194.
Pabowo, R. G. M., & Eldon, M. (2018). Kajian Pengetahuan Dalam Manajemen
Bencana Di Kabupaten Tulungagung. Jurnal BENEFIT, 5(1), 60–77.
Reza, F. (2023). Strategi Petugas Haji Dalam Melayani Calon Jamaah Haji Di
Kementerian Agama Kota Banda Aceh. UIN Ar-Raniry Banda Aceh.
Tini, D. L. R. (2019). Inovasi Pelayanan Publik Berbasis IT Dalam Menghadapi
Era Revolusi Industri 4.0 di Kabupaten Sumenep. Prosiding: Seminar
Nasional Ekonomi Dan Teknologi, 231–238.
Neti Suhartanti, Luluk Yuliana, Dennisa Rachma, Universitas Tulungagung, “
Inovasi Pelayanan Terpadu Satu Pintu berbasis IT Dalam Menghadapi Era
Digital Di Kantor Kementerian Agama Kabupaten Tulungagung”, Vol.2,
No.2, tahun 2022
Published
2024-04-03
How to Cite
Wahyuni, L. S., & Pramudiana, I. D. (2024). Inovasi Pelayanan Pendaftaran Haji Melalui Aplikasi Haji Pintar di Kantor Kementrian Agama Kabupaten Lamongan. Soetomo Magister Ilmu Administrasi, 2(1), 163-170. Retrieved from https://ejournal.unitomo.ac.id/index.php/smia/article/view/8110
Section
Article