Inovasi Pelayanan Pendaftaran Haji Melalui Aplikasi Haji Pintar di Kantor Kementrian Agama Kabupaten Lamongan

Abstract

Electronic Hajj registration is an innovation from the Minister of Religion
Regulation Number 13 of 2021 concerning the Organization of Regular Hajj
Pilgrimages which is a derivative of Law No. 8 of 2019 Implementation of the Hajj
and Umrah Pilgrimage. This new era of electronic Hajj registration has been
implemented in the Lamongan Regency Ministry of Religion area by registering on
the Smart Haji application which is integrated with the Integrated Hajj Information
and Computerization System (SISKOHAT) application and has now also been
integrated with the Ministry of Religion's Pusaka application Superapps.
The aim of this research is to determine the innovation of the Smart Haji
application in Hajj registration services along with supporting and inhibiting factors
in electronic Hajj registration at the Lamongan Regency Ministry of Religion
Office. Descriptive qualitative methods were used in this research with data
collection techniques through interviews with sources, observation, documentation
and documentation related to the implementation of electronic Hajj registration.
The research results show that the Haji Pintar application innovation in the
Hajj registration service at the Lamongan Regency Ministry of Religion Office has
been implemented in accordance with applicable regulations and there are