What Leads to Counterproductive Work Behavior? Predicting The Effect of Resistance to Change
There is still limited literature on organizational change management that focuses on examining the impact of resistance to change on deviant work behavior. This study examines the effect of resistance on changes in counterproductive work behavior. Change information is proposed as a moderating variable in the effect of resistance on changes to counterproductive work behavior. This study took a population of lecturers in the context of organizational change in higher education institutions with the establishment of the MBKM Curriculum as a substitute for the previous curriculum. Data were obtained from a sample of 156 using a random sampling technique. Data analysis used the SEM-PLS technique with the Warp-PLS application. The study results prove that resistance to change has a positive effect on counterproductive work behavior. However, the study results contradict the second hypothesis, where the moderating effect of change information is positive. These results contribute to developing organizational change management literature that has not been studied before by providing evidence that resistance to change can lead to counterproductive work behavior. The results of this study also explain the need for organizations to deal with resistance to organizational change shown by employees so that it does not lead to behavior that is detrimental to the organization, such as counterproductive work behavior
Damawan, A. H., & Azizah, S. (2020). Resistance to Change: Causes and Strategies as an Organizational Challenge. 395, 49–53. https://doi.org/10.2991/assehr.k.200120.010
El-taliawi, O. G. (2020). Resistance to Organizational Change. In Global Encyclopedia of Public Administration, Public Policy, and Governance (Issue May, pp. 1–4). https://doi.org/10.1007/978-3-319-31816-5
Erwin, D. G., & Garman, A. N. (2010). Resistance to organizational change: Linking research and practice. Leadership and Organization Development Journal, 31(1), 39–56. https://doi.org/10.1108/01437731011010371
Fernandes dos Santos, N. I., & Aires, R. F. de F. (2023). Individuals’ attitudes about organizational change: relationship between BPM and resistance to change. Business Process Management Journal, 29(2), 413–429. https://doi.org/10.1108/BPMJ-08-2022-0385
Furxhi, G. (2021). Employee’s Resistance and Organizational Change Factors. European Journal of Business and Management Research, 6(2), 30–32. https://ejbmr.org/index.php/ejbmr/article/view/759
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Prentice Hall International.
Jaramillo, F., Mulki, J. P., Onyemah, V., & Pesquera, M. R. (2012). Salesperson resistance to change: An empirical investigation of antecedents and outcomes. International Journal of Bank Marketing, 30(7), 548–566. https://doi.org/10.1108/02652321211274318
Kelloway, E. K., Francis, L., Prosser, M., & Cameron, J. E. (2010). Counterproductive work behavior as protest. Human Resource Management Review, 20(1), 18–25. https://doi.org/10.1016/j.hrmr.2009.03.014
Kelloway, E. K., Loughlin, C., Barling, J., & Nault, A. (2002). Self-Reported Counterproductive Behaviors and Organizational Citizenship Behaviors : Separate but Related Constructs. 10(June).
Malik, A., Sinha, S., & Goel, S. (2020). The ’Screen’ing of You and Me: Effects of COVID-19 on Counterproductive Work Behaviors. IEEE Engineering Management Review, 48(3), 37–43. https://doi.org/10.1109/EMR.2020.3010323
Mercado, B. K., Dilchert, S., Giordano, C., & Ones, D. S. (2018). Counterproductive Work Behaviors (Issue c). https://doi.org/10.4135/9781473914940.n7
Mousa, M., Massoud, H. K., & Ayoubi, R. M. (2020). Organizational learning, authentic leadership and individual-level resistance to change: A study of Egyptian academics. Management Research, 18(1), 5–28. https://doi.org/10.1108/MRJIAM-05-2019-0921
Onyeneke, G. B., & Abe, T. (2021). The effect of change leadership on employee attitudinal support for planned organizational change. Journal of Organizational Change Management, 34(2), 403–415. https://doi.org/10.1108/JOCM-08-2020-0244
Oreg, S. (2006). Personality, context, and resistance to organizational change. European Journal of Work and Organizational Psychology, 15(1), 73–101. https://doi.org/10.1080/13594320500451247
Pardo del Val, M., & Fuentes, C. M. (2003). Resistance to change: a literature review and empirical study. Management Decision, 41(2), 148–155. https://doi.org/10.1108/00251740310457597
Rahaman, H. M. S., Camps, J., Decoster, S., & Stouten, J. (2020). Ethical leadership in times of change: the role of change commitment and information of change for employees’ dysfunctional resistance. Personnel Review, 50(2), 630–647. https://doi.org/10.1108/PR-03-2019-0122
Repovš, E., Drnovšek, M., & Kaše, R. (2019). Change Ready, Resistant, or Both? Exploring the Concepts of Individual Change Readiness and Resistance to Organizational Change. Economic and Business Review, 21(2). https://doi.org/10.15458/85451.82
Simoes, P. M. M., & Esposito, M. (2014). Improving change management: How communication nature influences resistance to change. Journal of Management Development, 33(4), 324–341. https://doi.org/10.1108/JMD-05-2012-0058
Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity : Are all counterproductive behaviors created equal ? 68, 446–460. https://doi.org/10.1016/j.jvb.2005.10.005
Srivastava, S., & Agrawal, S. (2020). Resistance to change and turnover intention: a moderated mediation model of burnout and perceived organizational support. Journal of Organizational Change Management, 33(7), 1431–1447. https://doi.org/10.1108/JOCM-02-2020-0063
Sypniewska, B. (2020). Counterproductive Work Behavior and Organizational Citizenship Behavior. 16(4), 321–328.
Turgut, S., & Neuhaus, A. E. (2020). The Relationship Between Dispositional Resistance to Change and Individual Career Management: A Matter of Occupational Self-Efficacy and Organizational Identification? Journal of Change Management, 20(2), 171–188. https://doi.org/10.1080/14697017.2020.1720774
Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85(1), 132–142. https://doi.org/10.1037/0021-9010.85.1.132
Workman-stark, A. (2022). Getting to diversity : an examination of the antecedents and outcomes of resistance to diversity-related organizational change. 24235. https://doi.org/10.1108/IJOTB-04-2022-0077
Copyright (c) 2023 Sinergi : Jurnal Ilmiah Ilmu Manajemen
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.