Penerapan Inovasi Layanan Si Anti Ribet di Kantor Kejaksaan Negeri Kota Surabaya

  • Meita Dian Parmidi Universitas Dr.Soetomo Surabaya
  • Nihayatus Sholichah Universitas Dr.Soetomo Surabaya
  • Ika Devy Pramudiana Universitas Dr.Soetomo Surabaya
https://doi.org/10.25139/jmnegara.v6i2.5120
Abstract views: 163 , PDF (Bahasa Indonesia) downloads: 239
Keywords: Innovation, Service, The Anti Ribet

Abstract

Si Anti Ribet Innovation (Ready to Deliver Tickets to Home Quickly) is a staffing innovation based on website technology on mobile phones that is useful for verifying data regarding ticket cases to make it easier for people to deal with ticket problems. The Si Anti-Ribet program aimed at people who are ticketed, so they don't need to go to the Surabaya District Attorney's Office to collect a ticket document in the form of a vehicle registration certificate (STNK), but simply by accessing the provided link. The purpose of this study was to find out the application of service innovation as well as the inhibiting and supporting factors in the implementation of Si Anti-Ribet service innovation at the Surabaya District Attorney's Office. The type of research used is descriptive research with a qualitative approach. Data collection techniques consist of observation, interviews, documentation. Data analysis techniques were carried out by collecting data, reducing data, presenting data, and drawing conclusions. The results of the study show that the Anti-Ribet innovation service at the Surabaya City Public Prosecutor's Office has been going well. and helped the community a lot in solving ticket problems. the community can facilitate access to the latest information, accelerate the flow of information and greatly facilitate communication between individuals, both far and near.

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Peraturan-Peraturan

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 16 Tahun 2014 tentang Pedoman Survei Kepuasan Masyarakat

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Pelayanan Publik

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Undang-Undang No 25 Tahun 2009 tentang Kebijakan Publik

Published
2023-01-05
How to Cite
Parmidi, M. D., Sholichah, N., & Pramudiana, I. D. (2023). Penerapan Inovasi Layanan Si Anti Ribet di Kantor Kejaksaan Negeri Kota Surabaya. Jurnal Ilmiah Manajemen Publik Dan Kebijakan Sosial, 6(2), 185-196. https://doi.org/10.25139/jmnegara.v6i2.5120
Issue
Vol. 6 No. 2 (2022): Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial
Section
Articles

Copyright (c) 2023 Meita Dian Parmidi, Nihayatus Sholichah, Ika Devy Pramudiana

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