The Authority of the Consumer Dispute Resolution Body (BPSK) over Default Disputes in Electronic Commerce

Putu Eva Ditayani Antari; Ni Kadek Puspita Yanti; Febriansyah Ramadhan

doi:10.25139/lex journal.v9i2.9906

Putu Eva Ditayani Antari Faculty of Law, Universitas Pendidikan Nasional, Bali, Indonesia
Ni Kadek Puspita Yanti Faculty of Law, Universitas Pendidikan Nasional, Bali, Indonesia
Febriansyah Ramadhan Faculty of Law, Universitas Pendidikan Nasional, Bali, Indonesia

https://doi.org/10.25139/lex%20journal.v9i2.9906

Abstract views: 15 ,

PDF downloads: 24

Abstract

Technological developments have encouraged an increase in electronic transactions, including electronic commerce that offers convenience, but also poses a risk of disputes, such as default. Where defaults occur in the form of business actors sending goods that are not suitable, or even consumers not receiving goods that have been purchased in the marketplace. Establishing a consumer protection agency is one of the government's efforts to protect business actors and consumers who are conducting electronic commerce activities. The institution authorized to handle consumer disputes is BPSK. BPSK is an authorized body that handles and resolves consumer disputes. However, the GCPL Law does not explain the procedures and technicalities of the implementation of BPSK's authority, giving rise to multiple interpretations for BPSK and law enforcement officials who assist BPSK. Therefore, this research will discuss the authority of BPSK related to the settlement of default disputes in electronic commerce and the mechanism carried out by BPSK related to the settlement of default disputes in electronic commerce. This research aims to analyze the authority of BPSK in handling default disputes in electronic commerce and to understand the settlement mechanism. The research method used is normative, using primary legal materials such as the Consumer Protection Law and regulations related to electronic commerce, and secondary legal materials such as law books and legal journals. The technique of collecting legal materials involves literature study with qualitative juridical descriptive legal material analysis. The results of the study show that BPSK has the authority to resolve default disputes in electronic commerce dispute resolution through mediation, arbitration, and conciliation. BPSK offers a settlement mechanism that is faster, cheaper, and simpler than the courts.

References

BOOK

Henri Christian Pattinaja, Pengaturan Hukum Financial Technology di Indoneisa (Regulation Of Financial Technology In Indonesia) (2021).

Nugroho, Susanti Adi, Proses Penyelesaian Sengketa Konsumen Ditinjau dari Hukum Acara serta Kendala Implementasinya (Jakarta: Kencana, 2021).

Puspita, Nabilah Ayu, Kewenangan BPSK dalam Penyelesaian Sengketa Wanprestasi Atas Perjanjian Jual Beli Perumahan Medan Resort City (Studi Putusan Nomor 49/Pdt.SUS-BPSK/2022/PN MDN) Skripsi, Fakultas Hukum, Universitas Jember, 2023) [unpublished].

Rahmawayi, Intan Nur & Rukiyah Lubis, Win-Win Solution (MedpressDigital, 2014).

Shofie, Yusuf, Penyelesaian Sengketa Konsumen Menurut Undang-Undang Perlindungan Konsumen (UUPK), Teori Dan Praktek Penegakan Hukum (Citra Aditya Bakti, 2022).

JOURNAL

Devi, I Gusti Ayu Sita Rani & I Made Devi Priyanti, “Perlindungan Hukum Bagi Pelaku Usaha Terkait Wanprestasi Oleh Konsumen Dalam Transaksi Elektronik Berbasis Online” (2021) 9:6 J Kertha Semaya.

Dewi Ratrika Rinupa Sejati, “Penyelesaian Sengketa Wanprestasi Secara Alternatif Melewati Badan Arbitrase Nasional Indonesia (BANI)” (2023) 1:3 Indones J Law Justice 12.

Febiyanti, Vita, Mury Darmoko & Karim Karim, “Tinjauan Hukum Terhadap Konsumen Yang Melakukan Pembelian Kredit Secara In-House” (2020) 9:1 J Judic.

Haerani, Haerani, “Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) Mataram Sebagai Lembaga Penyelesaian Sengketa Di Luar Pengadilan” (2018) 1:1 Unizar Law Rev.

Hafizh Noval Triady, Retno Kus Setyowati & Mutiarany, “Penyelesaian Sengketa Konsumen Dengan Perusahaan Daerah Air Minum Kota Bekasi Berdasarkan Undang-Undang Perlindungan Konsumen” (2023) 5:1 Krisna Law J Mhs Fak Huk Univ Krisnadwipayana 41–52.

Hebibi, Amar, Arres Bartil & Lahcene Ziet, “Comparison of two new methods for implementing BPSK modulator using FPGA” (2020) 19:2 Indones J Electr Eng Comput Sci.

Ista Sitepu, Rida & Hana Muhamad, “Efektifitas Badan Penyelesaian Sengketa Konsumen (Bpsk) Sebagai Lembaga Penyelesaian Sengketa Konsumen Di Indonesia” (2022) 3:2 J Rechten Ris Huk dan Hak Asasi Mns 7–14.

Muskibah, “Analisis Mengenai Cara Penyelesaian Sengketa Konsumen” (2020) 2:4 J Inov Ilmu Huk.

Njatrijani, Rinitami, “POSISI UNDANG-UNDANG PERLINDUNGAN KONSUMEN NOMOR 8 TAHUN 1999 DALAM UPAYA PERLINDUNGAN TERHADAP KONSUMEN” Diponegoro Priv Law Rev Vol 1, No 1.

Novita, Yustina Dhian & Budi Santoso, “Urgensi Pembaharuan Regulasi Perlindungan Konsumen di Era Bisnis Digital” (2021) 3:1 J Pembang Huk Indones.

Nurhamidah, Eva et al, “Arbitrase dan Alternatif Penyelesian Sengketa dalam Penyelesaian Sengketa Ekonomi Syariah” (2024) 1:2 J Leg Sustain.

Nurhayati, N Sri, “Kepastian Hukum Eksekusi Riil Terhadap Putusan Badan Penyelesaian Sengketa Konsumen Nomor 09/PTS/BPSK-Tangsel/VI/2015 Dihubungkan Dengan Pasal 54 Ayat (3)Undang- Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen” (2020) 7:1 J Surya Kencana Dua Din Masal Huk dan Keadilan.

Perdana, Rifki Putra, Fuad & Said Munawar, “Implementasi Penyelesaian Sengketa Konsumen Oleh Badan Penyelesaian Sengketa Konsumen di Yogyakarta” (2021) 3:2 Widya Pranata Huk J Kaji dan Penelit Huk .

Putra, Satria Wibawa, “Kedudukan Para Pihak Dalam Aktivitas Fintech Peer ToPeer Lending di Indonesia” (2024) 7:1 J Anal Huk.

Rahman, Arif, “Penyelesaian Sengketa Konsumen melalui Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Serang” (2018) 2:1 Ajudikasi J Ilmu Huk 21.

Rahman, Irsan et al, “Hukum Perlindungan Konsumen di Era E-Commerce: Menavigasi Tantangan Perlindungan Konsumen dalam Lingkungan Perdagangan Digital” (2023) 2:08 J Huk dan HAM Wara Sains.

Rama, Bagus Gede Ari, “Alternatif Penyelesaian Sengketa Jasa Keuangan Melalui LAPS-SJK : Perspektif Kepastian Hukum” (2022) 1:1 J Undiknas.

Rosadi, Sinta Dewi & Zahra Tahira, “Consumer Protection In Digital Economy Era : Law In Indonesia” (2018) 7:1 J Yust.

Samad, Abdul, “Consumer Dispute Resolution By BPSK In Protecting Consumer Rights” (2022) 1:2 Int Asia Law Money Laund.

Sidabalok, Janus, “MENCARI SISTEM PENYELESAIAN SENGKETA KONSUMEN YANG IDEAL DALAM RANGKA MENINGKATKAN PERLINDUNGAN TERHADAP KONSUMEN” (2021) Fiat Iustitia J Huk.

Suherman & Shinta Dwi Enggraini, “Efektivitas Penyelesaian Sengketa Oleh Badan Penyelesaian Sengketa Konsumen (BPSK) Jakarta Melalui Proses Konsiliasi” (2022) 26:1 Reformasi Huk.

Syam, Misnar et al, “SENGKETA LEASING DALAM KONTEKS PENYELESAIAN SENGKETA KONSUMEN” (2023) 7:1 UNES J Swara Justisia.

Syamsudin, M, “The Failure of the Court to Protect Consumers: A Review of Consumer Dispute Resolution in Indonesia” (2021) 44:1 J Consum Policy 117–130.

Tanaya, Tanaya, “Penerapan Online Dispute Resolution pada Badan Penyelesaian Sengketa Konsumen dalam Menyelesaikan Sengketa Perdagangan Elektronik” (2023) 4:2 J Al Azhar Indones Seri Ilmu Sos.

Zia, Halida & Khaidir Saleh, “Eksistensi Badan Penyelesaian Sengketa Konsumen Dalam Menyelesaikan Sengketa Konsumen di Indonesia” (2022) 3:1 Datin Law J.

WEBSITE

Arthaluhur, Made Wahyu, “Perbedaan Perdagangan Elektronik Dengan Transaksi Elektronik”, (2018), online: Huk Online.

Auli, Renatha Christha, “3 Lembaga Perlindungan Konsumen”, (2022), online: Huk Online.

Detik Jateng, “Pengertian Sengketa Beserta Penyebab Dan Cara Penyelesaiannya”,.

Kemenkeugoid, “Dampak E-Commerce Bagi Perekonomian Indonesia”, (2024).

———, “Kewenangan BPSK Memeriksa Keberatan Lelang Eksekusi Pasal 6 Undang-Undang Hak Tanggungan”,.

Konsumen, Media, “Beli Tv Tcl 43 Inch Di Tcl Official Store Lazada Diantar Kurir Ninja Xpress Isinya Tv Bekas”,.

Pramesti, Tri jata Ayu, “Litigasi Dan Alternatif Penyelesaian Sengketa Di Luar Pengadilan”, (2020), online: Huk Online.