Kinerja Aparatur Pemerintah Desa Dalam Peningkatan Kualitas Pelayanan Publik Di Desa Tapenpah, Kecamatan Insana, Kabupaten Timor Tengah Utara


Abstract
Public service is the most realistic and intensive transaction arena between the people and the government, active interaction between service providers and recipients is an important part of the process of building public participation and accountability. Public service providers must demonstrate the quality of service provided to the public, through the performance provided. The work performance shown by the village government with service motivation is to provide the best service to the community, the ability of the apparatus in fairly good service and service opportunities make it easier for village officials and the community to access types of administrative services in the village. The performance shown by the Tapenpah village government can improve the quality of public services in the village.
References
Amins, Achmad. 2012. Manajemen kinerja pemerintah daerah. Laksbang presindo, Yokyakarta.
CreswellW. John.2010. Research Design pendekatan kualitatif, kuantitatif, dan Mixed. Pustaka pelajar. Yokyakarta.
Miles B. Matthew dan Huberman, Michael A. 2014. Analisis data Kualitatif. UI Press. Jakarta.
Mahsun, Mohamad. 2006. Pengkukuran kinerja sektor publik.BPFE. yokyakarta.
Hardyansyah, 2011. kualitas pelayanan Publik, konsep, dimensi, indikator dan implementasinya, Gava Media, Yokyakarta.
Handoko T. Hani. 2011 .Manajemen edisi 2, BPFE yokyakarta.
Mahmudi. 2010. Manajemen kinerja sektor publik. Sekolah Tinggi manajemen YKPN. Yokyakarta.
Suripto,Soleh Chabib. 2011. Menilai kinerja pemerintah Daerah. Fokus Media. Bandung.
Sugiyono. 2001. Metode penelitian Administrasi. Alfabeta. Bandung.
Copyright (c) 2024 Stefanus Bekun, Yohanes Fina

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with JIMPKS: Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial agree to the following terms:
-
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
-
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
-
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.